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IT Service Desk Analyst
4 weeks ago
National Capital Region (NCR), Mandaluyong City
- Candidate must possess at least a Bachelor's/College Degree, Doctorate Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer).
- Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
- Required skill(s): Customer service, Computer Troubleshooting, Basic Computer Knowledge.
Job Profile: IT Service Desk Analyst
Location: Mandaluyong City, Manila, Philippines.
Work Experience: Any Fresher, including College pass-out Fresher or Undergraduate Fresher or High School Degree freshers or Graduate freshers is eligible to apply.
Job Description:
- Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
- Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
Key Responsibilities:
- 1st Level telephone and other media contact support
- Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
- Act as a single point of contact on incidents and problems logged
- Understand various media sources that interface with the Service Desk
- Support multiple clients through customer service professionalism and insight
Qualifications:
- High School diploma (associate’s degree, professional certification(s), or license preferred),
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
Key Skills: Any Freshers can apply .
- Knowledge of MS Office, MS Exchange, and MS Windows networks.
- Languages: English and local languages of the countries it supports.
- Location: Mandaluyong City, National Capital Region (NCR).
