Sales Support

2 weeks ago

Makati, Philippines Cooee Inc. Full time

Sales Support & Order Coordinator – Cooee Inc. Makati, National Capital Region, Philippines About The Role We are partnering with a company that provides competitively priced, high‑quality office furniture and interior solutions to businesses, organizations, and individuals across Australia. This is a non‑sales, non‑commission role focused on assisting clients and supporting the sales and operations process, not on meeting sales targets or closing deals. Your job is to coordinate and support handling client inquiries, preparing quotations, processing orders, and working with internal teams to ensure everything runs smoothly from inquiry to delivery. The role is highly collaborative and detail‑oriented, requiring accuracy, adaptability, and excellent communication skills. What You'll Be Working On Assist customers through live chat and inbound calls by answering product inquiries, providing details, and guiding them through the order process. Prepare quotations and proposals based on client needs and requests. Process and track orders in the system, ensuring accuracy and timely updates. Coordinate with suppliers, contractors, and internal teams to follow up on order status and address any fulfillment issues. Support senior project managers by preparing documentation for larger commercial projects. Maintain accurate records in CRM and order management tools. Deliver a responsive and positive customer experience by ensuring communication is clear, professional, and proactive. What We're Looking For At least 1 year of experience in customer service, sales support, or order processing preferred. Fresh graduates with strong communication skills and willingness to learn are welcome to apply. Excellent English communication skills (written and spoken) and confidence in dealing with international clients. Adaptable, detail‑oriented, and organized; able to manage multiple requests in a fast‑paced environment. Familiarity with CRM or e‑commerce platforms (e.g., Shopify) is an advantage; training will be provided. Proficiency in Microsoft Word and Excel. Work Setup: Hybrid – 2nd Floor, Vicente Madrigal Building, 6793 Ayala Avenue, Makati City Seniority level: Entry level  |   Employment type: Full‑time #J-18808-Ljbffr

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