Assistant Manager-Utilization Management

Posted 1 day ago

Resource Management Administrator

The Resource Specialist is a resource management and workforce planning specialist who activate the day-to-day operations of the resourcing function. Their role is to ensure we maximize business performance and deliver on our talent promise through proactive management of their talent pool. This is obtained by;

• Allocating the right people, to the right role, at the right time
• Supporting project demand prioritisation and supply augmentation
• Identifying and providing insight with regards to workforce planning and skills, capability and trends

The Resource Specialist is part of the regional resourcing team and acts as the key contact for the talent pool's strategic resource allocation and capacity management.

The Resource Specialist uses their specialist knowledge and relationships to ensure we maximize productivity and develop our talent through their on-the-job experiences.

Core Responsibilities

Winning in the Market

• Stakeholder Management – Responsible for managing key relationships within the talent pool
• Pipeline & Demand management – Ensuring direct connectivity between pursuits teams and the resource manager

High Performing Team

• Team Management – attend regional meetings, gather regular feedback, be involved in regional and area project initiatives, build relationships with other internal functions (recruitment, HRBP, learning)
• Experience Management – speak with Talent pool about desired experiences, identify opportunities to develop staff through experience, support Experience Management initiatives.

Operations

• Talent pool management & resource optimization – Actively managing bench, available capacity by understanding capability and proactively identifying opportunities for all available resources
• Resource optimization – Highlighting capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximize productivity
• Experience management – Promoting identification and delivery of career experiences as part of every engagement
• Continuous improvement – Supporting roll out of initiatives on behalf of the resourcing leader and identifying opportunities to improve team performance.

Quality

Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions

Other Tasks

• Retain Booking (monitor forecast update and accuracy)
• New Joiners Onboarding (schedule, completion of checklist, welcome email)
• Monitoring of compliance (Discover Profile, MyCareer Hub, other mandatory eLearnings)
• Review of Internal code specific to Temporary Parking code activities.
• Consulting KPI Dashboard Updates (MTS, Util%, MCH, Retain)
• Initiate Time Transfer request for recovery of hours for processing
• Consulting email group IDs update

Resource Management Assistant

Qualifications:

• Bachelor's degree in Electronics & Communications Engineering (ECE), Electrical Engineering, or IT.
• Experience in workforce management or resource planning within the telecommunications industry.
• Knowledge of project management fundamentals; a professional license is a plus.

Job Functions:

• Understanding project responsibilities and phases (plan)
• Assists in assigning of personnel based on skills
• Ensures all requirements of personnel are all valid as needed per project.
• Daily monitoring of project based on plan (with template)
• Update daily timesheet (KPI) of each personnel.
• Ensures all tools, PPE needed per project are in good condition.
• Fast learner and adaptability
• Basic knowledge in MS Project tool
• Time Management

Location: Mandaluyong, National Capital Region

Job Type: Full-time

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Resource Management Analyst

Posted today

Job Description

The role-holder will need to be a committed individual, who combines high emotional intelligence and excellent communication skills. They will thrive in a fast-paced environment, be comfortable managing conflicting priorities and have the ability to influence a team of senior stakeholders. The environment is dynamic and ever-changing, moving at the pace of our clients' needs. The Resource Manager Analyst will be expected to understand the sense of urgency that is synonymous with the business. The pressure is high to resolve resourcing demands quickly, find creative solutions, and make autonomous decisions. The role reports into the Associate Director of Resource Management, based in the US.

• Manage the allocation of client facing staff to client projects at a global and regional level drawing on robust negotiation skills to resolve conflicts and escalating issues when necessary
• Demonstrate the confidence and empathy to disrupt the status quo when necessary
• Be comfortable with staffing analytics, maintain resource management data integrity in the systems that support resource and project management decisions. Flag resourcing capability gaps as an input to hiring and to provide guidance into Learning & Development
• Demonstrating strong commercial awareness monitor and drive compliance to our financial management system, identify and propose solutions to resolve longer term patterns relating to forecast and actual utilization, monitoring and investigating discrepancies between the data and providing insight
• Build reports/dashboards to provide teams with improved insights for resource allocations, compliance, utilization, and metrics.
• Attend/participate in staffing and team calls.
• Collaborate effectively with global resource management colleagues to deploy staff for delivery team members in a manner that optimizes overall productivity while supporting their individual development objectives.
• Engage with the principals and other senior leaders to understand, plan for, and ultimately meet the resourcing demands of their pipeline using various reports and tools.
• Monitor and communicate current and near-term delivery capacity.
• Flag resourcing capability gaps to the Resource Management team as an input to hiring.
• Identify and resource within the US RWS COEs to client projects, business development opportunities, thought leadership and internal initiatives in a fast-paced environment.
• Appropriately escalate conflicts and unresolvable issues to leadership team for their support

Education, Skills, Experience & Specialized Knowledge

• Bachelor's degree or equivalent.
• Proven problem-solving skills with strong attention to detail.
• A self-starting mind-set with excellent team-based interpersonal skills with the ability to work independently with the full spectrum of our people.
• Strong written and verbal communication skills.
• Ability to build strong business relationships and influence with key stakeholders at all levels within the business.
• Ability to demonstrate determination, diplomacy, and resilience.
• Ability to rapidly assimilate multiple types of information from a variety of sources for effective decision making.
• Prior experience in a resource management environment and a professional services environment is a plus.
• Proficient in Microsoft Office applications
• Experience with Smartsheet, PSA (Professional Services Automation) can CRM (Customer Relationship Management) is a plus.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more

Research Resource Management Officer

Posted 1 day ago

Job Description

Specifications:

• Bachelor's degree in Business Management or any related course.
• At least three (3) years work experience in research or related field.
• Knowledge of safety regulations and ability to ensure adherence to standards and protocols of research facilities, proficient in understanding and utilizing research facility technologist and systems.
• Attention to details, project management, interpersonal, communication, and computer skills.

Job Type: Full-time

Senior Resource Management Executive

Posted today

Job Description

We are looking for a Senior RME who will manage both employee lifecycle and account management for assigned clients in an outsourcing setup. This role combines HR operations, client servicing, and resource management to ensure smooth delivery and strong client relationships.

Key Responsibilities

• Act as primary point-of-contact for assigned client accounts on HR/resource-related concerns.
• Manage end-to-end employee lifecycle: recruitment, onboarding, performance, engagement, and offboarding.
• Build strong client relationships, ensuring service delivery and addressing issues proactively.
• Support workforce planning, training coordination, and retention strategies.
• Ensure compliance with labor laws, client requirements, and company policies.

Qualifications

• Bachelor's degree in HR, Psychology, Business, or related field.
• 3–5 years' HR or resource management experience, ideally with account management exposure in BPO/outsourcing.
• Strong client-facing, communication, and problem-solving skills.
• Knowledge of Philippine labor laws and HR best practices.

Human Resource Management Officer

Posted 1 day ago

Job Description

(1 Vacancy)

Job Description:

• Manage all recruitment-related activities and administrative tasks
• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with hiring managers to understand staffing needs and develop job descriptions.

Human Resource Management Intern

Posted today

Job Description

Job Description

We are opening our doors to passionate Human Resource Management interns who want to gain hands-on experience in the dynamic field of HR within a fast-paced, people-focused organization.

What You'll Do:

Assist in day-to-day HR operations including recruitment, onboarding, and employee documentation

Encoding of employee profiles through CHRIS (Corporate Human Resource Information System)

Help organize and support employee engagement activities and training sessions

Participate in resume screening, interview scheduling, and applicant tracking

Contribute to maintaining and updating employee records and HR databases

What We're Looking For:

• Currently enrolled in Human Resource Management, Psychology, or a related course

• Basic understanding of HR principles and labor policies

• Strong communication, organization, and interpersonal skills

• Eagerness to learn and ability to maintain confidentiality

• A team player with a positive, proactive attitude

No compensation provided

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