Community Manager Agent

We’re looking for a skilled and passionate Community Manager Agent to join our team and play a critical role in building, engaging, and supporting a thriving player community around our upcoming game.

As a Community Manager Agent, you’ll be on the frontlines of our Discord server — welcoming new players, guiding them through signups, moderating discussions, and turning our most engaged members into future ambassadors. You’ll also provide direct player support, gather feedback, and collaborate with our team to ensure the community feels heard, informed, and excited about what's coming next.

This role blends community engagement, technical understanding, and reporting — all within a fun, fast-paced, game-first environment.

Overview

Role focused on community engagement, support, and reporting to foster an active, positive player community around the game.

Responsibilities

• Community Engagement & Activation
  • Welcome newcomers and assist with account creation and beta signups.
  • Launch and moderate Discord forums, manage expectations, and foster discussions.
  • Identify and recruit community champions and ambassadors.
  • Encourage interaction through Discord features such as Quests, Bots, beta sign-ups, and animations.
  • Host contests and giveaways to distribute beta access keys.
• Community Support & Tools
  • Initiate and manage game guides and onboarding materials.
  • Provide team matchmaking solutions within the community.
  • Present and support Discord SDK functionalities to enhance the player experience.
  • Offer player support for technical specs, game-related questions, and the in-game shop.
  • Collect, organize, and relay valuable player feedback to the team.
• General Community Support
  • Monitor and moderate the official Discord server to maintain a safe, welcoming environment.
  • Localize key messages and content in the requested language(s).
  • Respond to player inquiries and support healthy, productive discussions.
  • Collaborate on community initiatives, events, and content campaigns.
  • Help nurture a positive, loyal, and engaged regional player base.

Reporting Requirements

• Daily : Submit reports on game bugs and technical issues from the community (mandatory).
• Weekly : Provide summaries of forum discussions, overall community sentiment, and behavior insights.
• Monthly : Compile reports on fan-created content, including fan art, fan fiction, and other contributions.

Required Skills and Qualifications

• Fluency in English
• Experience in video game industry, especially in community management, customer support, QA, or related field
• Prior experience/interactions with the gaming communities – forum or user groups on social channels
• Strong customer service ethic and great inter-personal communication skills
• Writing skills for the announcements or forum notices
• Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities

Desired Skills and Qualifications

• Bachelor's degree in communications, marketing, or any equivalent work experience
• Languages proficiency: English (Native or bilingual)
• Content creator, cosplayer or live-streaming experience within the videogame community

TransPerfec t Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.

Job Details

• Seniority level: Associate
• Employment type: Other
• Job function: Customer Service
• Industries: Computer Games and Telephone Call Centers

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