Senior Manager

Senior Manager – Tax Accounting Services (Consulting industry experience) SYSGEN RPO – Pasig, National Capital Region, Philippines The Senior Manager leads and oversees the end-to-end delivery of tax accounting engagements, ensuring operational excellence, client satisfaction, and profitability. This strategic role manages client portfolios, optimizes service delivery systems, drives financial performance, and fosters long-term client relationships through effective governance and advisory. Key Responsibilities Operations Management Plan resource requirements for onboarding new client and internal teams Oversee service delivery systems to ensure smooth execution of client engagements Drive continuous improvement initiatives across operating and delivery systems Monitor project completion, billing, and collections to ensure revenue targets are met Align unit practices with company values, strategic plans, and improvement goals Facilitate internal and client‑facing meetings to review engagement performance Evaluate team productivity and optimize client loading Review use of tax technologies and recommend enhancements People Management Supervise workplans and outputs to ensure service quality Monitor team performance against engagement objectives and SLAs Lead talent development programs and mentor junior managers Conduct performance evaluations and identify growth opportunities Oversee recruitment, onboarding, and off‑boarding processes Client & Account Management Communicate project updates to client boards and management committees Ensure compliance with regulatory reporting requirements Monitor client satisfaction and resolve issues proactively Lead profitability and CSAT evaluations for assigned accounts Present engagement results at client executive meetings Engagement Management Meet with prospective clients and develop engagement roadmaps Prepare bills of activities, proposals, and service scopes Address client feedback and finalize engagement contracts Lead onboarding of clients and internal teams for new projects Evaluate business unit performance against financial targets Review account profitability and team utilization reports Manage annual revenue portfolio aligned with approved budgets Governance & Compliance Ensure adherence to tax regulations, internal controls, and ethical standards Maintain confidentiality and data privacy across client engagements Recommend improvements to service delivery practices and procedures Qualifications Education & Certification Bachelor’s Degree in Accountancy CPA preferred but not required. Experience 10–15 years of relevant experience Minimum 5 years in a leadership or managerial role Taxation and Accounting expertise Client Engagement/Management is a must. Consulting Industry experience is a must. Financial Management (including budget, revenue and expenses handling) Core Competencies Leadership & People Management Strategic planning, coaching, delegation, and emotional intelligence Communication & Interpersonal Skills Executive‑level reporting, negotiation, and active listening Client Relationship Management Service excellence, conflict resolution, and long‑term partnership building Analytical & Problem‑Solving Critical thinking, decision‑making, and process improvement Adaptability & Execution Change management, resilience, and accountability Cross‑functional coordination, inclusivity, and team spirit Taxation & Accounting Philippine taxation (CIT, VAT, WHT, local taxes) PFRS / IFRS standards Tax compliance, audit support, and advisory Financial & Business Management Engagement profitability, budgeting, and KPI monitoring Operations & Service Delivery Project management, SLA compliance, and client onboarding Technology Proficiency Tax/accounting software (Xero, QuickBooks, JuanTax, EFPS, eBIRForms) ERP systems (SAP, Oracle) Data analysis and dashboard reporting Governance & Risk Regulatory frameworks, internal controls, and data privacy practices Seniority Level Mid-Senior level Employment Type Full‑time Job Function Management, Accounting/Auditing, and Finance Industries Business Consulting and Services #J-18808-Ljbffr