Telco Billing Account

3 weeks ago

Davao City, Philippines TORCH Solutions Full time

As a Telco Billing Account (Customer Service), you will be responsible for providing exceptional customer service and resolving billing-related inquiries for the company's telecommunications clients. This full-time role is based in Davao City, Davao del Sur.

What you'll be doing
Handling inbound customer calls and responding to emails regarding billing, account information, and related service issues
Assisting customers with understanding their bills, making payments, and resolving discrepancies
Collaborating with the internal billing team to research and resolve complex customer inquiries
Documenting customer interactions and updating customer records in the company's database
Identifying opportunities to improve customer experience and providing feedback to the management team
Maintaining a high level of professionalism and empathy when dealing with customers

What we're looking for
Atleast a High School/SHS graduate, billing & sales is a + factor, Excellent communication skills
Strong verbal and written communication skills, with the ability to explain complex billing information in a clear and concise manner
Excellent problem-solving and critical thinking skills to effectively address customer concerns
A customer-centric mindset and a genuine desire to provide exceptional service
Familiarity with telecommunications billing practices and regulations

If you are excited about this opportunity and believe you have the necessary skills and experience, please apply now.

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