Customer Service Representative

3 days ago


Cebu City, Central Visayas, Philippines People Matter PH Full time

Customer Service Representative (Night Shift) – Cebu City

Location: Cebu City, Onsite

Salary: (18–30K)

About the Role:

Join a dynamic team providing top-notch support to customers. You'll handle inbound/outbound calls, resolve inquiries, and ensure excellent service with professionalism and empathy. This is your chance to grow your career, even as a fresh graduate or career shifter

Key Responsibilities:

  • Manage inbound/outbound customer calls with professionalism
  • Provide accurate product and service information
  • Resolve customer inquiries efficiently and courteously
  • Escalate complex issues to appropriate teams
  • Document all customer interactions accurately
  • Meet individual and team goals for quality and customer satisfaction

Qualifications:

  • Senior High School graduate, College level, or College graduate
  • Excellent English communication skills (verbal & written)
  • BPO/voice experience is a plus, but not required
  • Strong listening, problem-solving, and interpersonal skills
  • Open to fresh graduates and career shifters
  • Willing to work night shifts and onsite in Cebu City

Why Join Us:

  • Friendly, supportive work environment
  • Opportunity to learn and grow professionally
  • Competitive compensation

Job Types: Full-time, Fresh graduate

Pay: Php18, Php30,000.00 per month

Work Location: In person



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