Director of Commercial Strategy

Director of Commercial Strategy Join to apply for the Director of Commercial Strategy role at Mandarin Oriental . Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. The Group is recognised for creating some of the world’s most sought‑after properties and is committed to legendary service inspired by Asian heritage while representing cutting‑edge luxury experiences. About the Job We are looking for a strategic Commercial Director who will lead all revenue‑generating functions—sales, marketing, revenue management, and distribution. The role is responsible for driving business growth, optimizing profitability, and aligning commercial efforts with market trends and brand positioning. Through strategic planning and cross‑departmental collaboration, the Director ensures the hotel achieves its commercial targets. This position reports to the General Manager. Responsibilities Develop the hotel’s commercial strategy and business outlook in line with brand guidelines. Collaborate with the Director of Revenue on pricing, inventory management, channel distribution, and market segmentation strategies. Define sales strategies and coordinate efforts between Regional Sales Offices, Corporate Revenue Management, Marketing & Communications, and on‑property leadership. Communicate and implement commercial strategies, adapting them as market conditions evolve. Work with Marketing & Communications to develop targeted marketing propositions and campaigns. Identify future revenue opportunities and communicate strategies to sales and marketing teams. Evaluate effectiveness of sales channels and optimize budget allocation accordingly. Monitor competitors’ activities, including pricing, offers, renovations, and inventory. Manage the annual sales budget and control expenditures through monthly forecasts. Prepare the hotel’s annual budget and marketing plan in collaboration with Marketing and Revenue teams. Analyze business trends, booking pace, market share, and competitor performance regularly. Communicate key local events and implement event‑specific revenue strategies. Ensure timely and accurate processing of reservation inquiries to capture demand data. Utilize reservation, sales, and revenue management systems (e.g., SynXis, IDeaS, Delphi) effectively. Demonstrate strong business acumen with the ability to analyze financial statements, revenue reports, and market data. Qualifications Proven experience in commercial strategy, sales, or revenue management within the luxury hospitality sector. Strong leadership and cross‑functional collaboration skills. Excellent analytical abilities with experience in data‑driven decision making. Deep understanding of market trends, competitor analysis, and customer behavior. Demonstrated success in driving revenue growth and achieving commercial targets. Expertise in budgeting, forecasting, and financial analysis. Strong communication and negotiation skills. Proficiency with hotel sales and revenue management systems (e.g., SynXis, IDeaS, Delphi). Ability to manage multiple projects and lead diverse teams. Degree in Hospitality, Business Administration, Marketing, or a related field preferred. Fluency in English; additional languages are a plus. Our Commitment to You Learning & Development: We craft unique learning and development programmes that grow with your career. MOfamily: Complimentary nights and attractive rates on rooms for you and your loved ones worldwide. Health & Wellness: A variety of health benefits and wellness programmes are offered to all colleagues globally. #J-18808-Ljbffr