BPO Leadership and OD Specialist
2 days ago
Position Purpose: The Leadership & Organizational Development Specialist is responsible for providing appropriate programming and support for business skills and leadership development to coaches, managers, and functional employees. This position requires a high level of communication skills, accountability, resourcefulness and the ability to partner with multiple levelsof leadership throughout the organization. This position also requires a comprehensive understanding of adult learning principles and operational and coaching best practices to ensure the application of effective training through operational implementation, including observation and feedback sessions for members of leadership. Essential Functions and Responsibilities: Provides appropriate programming for business skills and leadership development including coaches, managers, and functional employees. Manages and facilitates frontline leadership programs (i.e. Coach 101, Manager 101, Mentor 101). 40% of Work Time Meets with program owners to cultivate and build relationships. Performs operational needs assessments. Builds, sources, and curates level-specific content to support identified programs and people. 25% of Work Time Observes coaching sessions and provide development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions. 20% of Work Time Oversees Onboarding and Orientation activities for all coaches, managers, and functional employees in partnership with LOD Manager and Director. 10% of Work Time Oversees Afni Orientation for agent audiences in partnership with local HRMs. 5% of Work Time The above statements are intended toindicate the general nature and level of work being performed by employeeswithin this classification. They are notintended to be an exhaustive list of all responsibilities, duties and skillsrequired of employees assigned to this job. Employees in this job may perform other duties as assigned. Minimum Job Requirements (Education,Experience, Skills): Bachelor’s degree in Training/Development or related field with two to five years’ experience in delivery of training materials in the call center industry. BPO experience preferred. Ability to facilitate classroom experiences through a variety of modalities including synchronous and asynchronous sessions, in-person, virtual, eLearning and mobile delivery leveraging tools and technology as appropriate. Ability to build and curate content and curriculum. Ability to interview and translate Subject Matter Expertise into career development paths. Intimate knowledge and ability to apply key leadership and organizational development models, tools and methodologies required (i.e. Situational Leadership, StrengthsFinder, MBTI, Neuroscience of Leadership, etc.) Intimate knowledge of both inbound / outbound processes and key performance indicators with the motivational skills to effectively drive customer and client satisfaction is required. Proven operational management / leadership experience preferred Ability to manage and implement multiple projects using project management tools/skills preferred. Possess strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred. Experience in conflict resolution/negotiation, team and consensus building is required. Proficiency in communication, planning, leadership, coordinating, and coaching is required. The ability to look for and implement solutions that improve performance is required. Demonstrated proficiency in MS Office Suite
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BPO Leadership and OD Specialist
2 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timePosition Purpose: The Leadership & Organizational Development Specialist is responsible for providing appropriate programming and support for business skills and leadership development to coaches, managers, and functional employees. This position requires a high level of communication skills, accountability, resourcefulness and the ability to partner...
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Leadership Position
8 hours ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Title: Leadership PositionThe ideal candidate will have excellent leadership and communication skills, with the ability to drive performance, meet productivity and quality targets, and build a healthy and productive work environment.Responsibilities:Lead and manage a team of production specialistsMeet assigned productivity and quality targetsDrive...
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HRBP BPO Leadership Consultant
4 days ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full timeJob OverviewWe are seeking an experienced HRBP BPO Leadership Consultant to join our team at Visage Executive Search.Key ResponsibilitiesProvide consulting and business partnering to business managers in achieving company objectivesDevelop a 'Trusted Advisor' relationship with key leaders at multiple levels within the supported business groupThe role...
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BPO Training Specialist
3 days ago
Quezon City, Philippines LeadAdvisors Full time ₱35,000 - ₱50,000We are looking for a highly skilled and experienced Call Center Training Specialist to join our team. The ideal candidate will be responsible for designing, implementing, and evaluating training programs that enhance the performance and efficiency of our call center agents. This role requires a strategic thinker with strong leadership, communication, and...
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Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timePosition Title: Strategic Workforce ManagerJob BriefThis is a strategic role that requires a seasoned professional to manage a team of workforce managers in Cebu City.The successful candidate will have extensive experience in workforce management and possess strong leadership skills.Key Accountabilities:Develop and execute workforce management strategies to...
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Senior Production Specialist
8 hours ago
Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob Title: Senior Production SpecialistBest Careers and Opportunities is seeking an experienced Team Lead to lead our production specialists in Manila and Cebu, Philippines.Job Description:The ideal candidate will have excellent leadership skills and be able to manage a team of production specialists. They must be able to communicate effectively with both...
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Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full timeAbout the RoleThis Leadership & Organizational Development Specialist position plays a critical role in providing business skills and leadership development programs to coaches, managers, and functional employees. The ideal candidate will have a strong background in training and development, with experience in delivering high-quality programs in the call...
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BPO Specialist
3 days ago
Quezon City, Philippines Neksjob Full timeStart your career with us! - BPO Specialist - With Experience - Fairview Terraces - Up to 24k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
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Apply today
3 days ago
Quezon City, Philippines Neksjob Full timeApply today - BPO Specialist - With / Without Experience - Onsite - Up to 24k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services Qualifications: At...
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Operational Leadership Specialist
7 days ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeJob DescriptionAt Nityo Infotech, we seek a highly skilled Operational Leadership Specialist to join our team. This key role is responsible for leading the HR Operations Team and driving business outcomes through strategic decision-making.Key Responsibilities:To oversee the day-to-day activities of the HR Operations Team, ensuring seamless delivery of...
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Apply today
3 days ago
Quezon City, Philippines Neksjob Full timeApply today - BPO Specialist - With / Without Experience - Onsite - Up to 24k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services Qualifications: At...
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Trainer (BPO)
3 days ago
Quezon City, Philippines Cobden and Carter International Full timeTraining Manager (BPO) Join one of the known outsourcing solutions providers as a Training Manager. About the role Provide training for both current and newly hired employees to equip them for key responsibilities and tasks. Demonstrate company and client standards by fostering a supportive atmosphere that helps participants achieve their fullest...
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Trainer (BPO)
3 days ago
Quezon City, Philippines Cobden and Carter International Full timeTraining Manager (BPO)Join one of the known outsourcing solutions providers as a Training Manager.About the roleProvide training for both current and newly hired employees to equip them for key responsibilities and tasks. Demonstrate company and client standards by fostering a supportive atmosphere that helps participants achieve their fullest...
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BPO Specialist
3 days ago
Quezon City, Philippines Neksjob Full timeStart your career with us! - BPO Specialist - With Experience - Fairview Terraces - Up to 20k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
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Trainer (BPO)
3 days ago
Quezon City, Philippines Cobden and Carter International Full timeTraining Manager (BPO) Join one of the known outsourcing solutions providers as a Training Manager. About the role Provide training for both current and newly hired employees to equip them for key responsibilities and tasks. Demonstrate company and client standards by fostering a supportive atmosphere that helps participants achieve their fullest...
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Be a BPO Specialist
3 days ago
Quezon City, Philippines Neksjob Full timeDon’t settle for less! Be a BPO Specialist - With Experience - Quezon Site - Up to 23kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:At...
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Apply today
3 days ago
Quezon City, Philippines Neksjob Full timeApply today - BPO Specialist - With / Without Experience - Onsite - Up to 24k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or servicesQualifications:At least High...
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BPO Specialist
3 days ago
Quezon City, Philippines Neks Job Philippines Full timeStart your career with us! - BPO Specialist - With Experience - Fairview Terraces - Up to 24k Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
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BPO Specialist
3 days ago
Quezon City, Philippines Neksjob Full timeStart your career with us! - BPO Specialist - With Experience - Fairview Terraces - Up to 20kDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
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Be a BPO Specialist
3 days ago
Quezon City, Philippines Neksjob Full timeDon’t settle for less! Be a BPO Specialist - With Experience - Quezon Site - Up to 23k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or...
