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Online Hotel Room Booking Reservation Agent

1 month ago

Caloocan, Philippines Sapient Solutions - SGS Full time

Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits We are looking for a Customer Service Representative - Hotel Reservation Account in our Metro Manila Sites This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now

Responsibilities:
• Handle hotel reservations, inquiries, and cancellations from customers and other stakeholders
• Provide accurate information about hotel availability, rates, amenities, and policies
• Process reservations accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of reservations and customer interactions


Qualifications:
• High school diploma or equivalent
• Excellent communication and customer service skills
• Basic knowledge of hotel booking systems and reservation processes
• Computer literate with strong attention to detail
• Ability to work in a fast-paced environment and handle guest inquiries professionally


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