Bilingual Customer Experience Specialist

9 hours ago

Quezon City, Philippines WHR Global Consulting Full time

Position Title: German Bilingual Customer Experience Specialist (CS Tech Rep)
Location: Quezon City
Setup: Onsite
Schedule: Day Shift

Qualifications
-Open to German nationals currently residing in the Philippines
-Company-sponsored work visa for qualified candidates
-Fluent German and English communication skills
-Strong background in customer service, customer support, or customer experience
-Skills in customer satisfaction, problem-solving, and conflict resolution
-Previous experience in customer service or technical support (BPO or non-BPO) is a plus but not required
-Willing to work on-site in Quezon City following a European timezone schedule
-Computer-literate and comfortable using various software and tools
-Willing to start by December 2025

Job Summary
We are hiring a German Bilingual Customer Service and Technical Representative (CS Tech Rep) to join our on-site team in Quezon City. This role is open to German nationals currently based in the Philippines, and the company will fully shoulder the work visa. Non-native German speakers are also very welcome to apply.
No BPO experience is required — comprehensive training will be provided. This position involves handling customer inquiries, resolving issues, and providing both customer care and basic technical support. You will be expected to maintain a professional, empathetic approach and deliver outstanding service to help build customer trust and loyalty.

Responsibilities
-Handle customer inquiries through various communication channels
-Provide excellent customer service and ensure a positive customer experience
-Resolve customer issues efficiently and accurately, including basic technical troubleshooting
-Maintain professional, empathetic communication to build customer trust
-Work collaboratively with internal teams to escalate and resolve concerns
-Uphold service standards and follow company guidelines to ensure customer satisfaction

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