Technical Support Specialist

2 weeks ago

Taguig, Philippines TigerUX Full time

The Role:
• Troubleshoot EV charger issues or escalate to manufacturers.
• Communicate with customers and technicians via Five9 SoftPhone.
• Monitor equipment performance and uptime; escalate as needed.
• Follow up on open tickets with manufacturers, providers, and internal teams.
• Meet SLA targets for MTTA/MTTR, including emergencies and VIPs.
• Participate in daily team stand-ups and collaborate effectively.
• Consistently achieve performance and work goals.
• Coordinate with internal and external teams to resolve tickets.
• Perform additional assigned tasks.

Requirements:
• Associate/Bachelor’s degree, vocational training, or relevant certifications.
• Basic knowledge of electrical concepts (voltage, current, power).
• Experience with wireless carriers, including troubleshooting, provisioning, and deactivation.
• Familiarity with LAN/WAN, TCP/IP, VPNs, and OSI layer troubleshooting.
• Strong verbal and written communication skills.
• Willingness to work shifts and hybrid schedules.

Benefits:
• Monthly internet allowance
• Performance incentives
• Fun workplace with snacks, foosball, ping-pong, “beer-o-clock” & many more
• Game nights
• Internal learning and training programs
• Regular team-building activities (virtual & in-person)
• HMO coverage for you and your dependent

Company: Computer and Information Technology (Software)
Location: BGC, Taguig City | Hybrid | Dayshift

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