Social Media Account

2 weeks ago


Taguig, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

About the role

We are seeking a talented and enthusiastic Customer Service Representative (CSR) to join our Social Media Account team at Talent Outsourcing Channel Solutions'. This is a full-time position based in Taguig City, Metro Manila, where you will be responsible for delivering exceptional customer service through various social media platforms.

What you'll be doing
Providing prompt and courteous responses to customer inquiries and concerns on social media platforms such as Facebook, Twitter, and Instagram
Monitoring and engaging with customers on social media to address their needs and ensure their satisfaction
Identifying and escalating complex issues to the appropriate team for resolution
Maintaining a positive brand image and upholding the company's values through all customer interactions
Assisting with content creation and management for the company's social media channels
Collaborating with cross-functional teams to enhance the overall customer experience

What we're looking for
At least 1 year of experience in customer service or a call centre environment, preferably in a social media or digital marketing role
At least HS/SHS Grad + 1yr CFE (other industry) or 1yr BPO exp
Strong communication and interpersonal skills, with the ability to empathize and connect with customers
Excellent written and verbal communication skills in English
Proficiency in using social media platforms and monitoring tools
Ability to work in a fast-paced, deadline-driven environment and multitask effectively
A team player with a positive attitude and a passion for delivering exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits you can expect include:
Competitive salary and performance-based incentives
Comprehensive health and wellness benefits
Opportunities for career growth and professional development
Vibrant and collaborative work culture
Flexible work arrangements and work-life balance initiatives



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