German Bilingual Customer Service and Technical Representative

2 weeks ago


Quezon City, Philippines WHR Global Consulting Full time

German Bilingual Customer Service and Technical Representative (CS Tech Rep)
Location: Quezon City
Work Set Up: Full time, Night Shift

Job Summary:
We are hiring a German Bilingual Customer Service and Technical Representative (CS Tech Rep) to join our on-site team in Quezon City. This role is open to German nationals currently based in the Philippines, and the company will fully shoulder the work visa. Non-native German speakers are also very welcome to apply.

No BPO experience is required — comprehensive training will be provided. This position involves handling customer inquiries, resolving issues, and providing both customer care and basic technical support. You will be expected to maintain a professional, empathetic approach and deliver outstanding service to help build customer trust and loyalty.

Key Responsibilities:
Handle customer inquiries through various communication channels
Provide excellent customer service and ensure a positive customer experience
Resolve customer issues efficiently and accurately, including basic technical troubleshooting
Maintain professional, empathetic communication to build customer trust
Work collaboratively with internal teams to escalate and resolve concerns
Uphold service standards and follow company guidelines to ensure customer satisfaction

Qualifications:
Open to German nationals currently residing in the Philippines
Company-sponsored work visa for qualified candidates
Fluent German and English communication skills
Strong background in customer service, customer support, or customer experience
Skills in customer satisfaction, problem-solving, and conflict resolution
Previous experience in customer service or technical support (BPO or non-BPO) is a plus but not required
Willing to work on-site in Quezon City following a European timezone schedule
Computer literate and comfortable using various software and tools
Willing to start by December 2025



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