Customer Service Representative E-commerce
7 days ago
Work Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST
Client: Lacemade
Start Date: ASAP
About the Company
Lacemade is a global fashion brand known for elegant, feminine designs and high-quality craftsmanship. We take pride in providing exceptional customer experiences through our online store and international service team.
Job Summary
We’re looking for a Customer Service Representative to join our growing international team You’ll be the voice of Lacemade — assisting customers via email and chat, ensuring their shopping experience is smooth, and helping us improve through valuable feedback.
What You’ll Do
Respond promptly to customer inquiries through email and live chat
Handle after-sales concerns and provide accurate product information
Work closely with our domestic customer service team to resolve issues efficiently
Collect and report customer feedback to enhance products and services
Continuously learn about our product lines to provide expert assistance
What We’re Looking For
- College graduate (any course)
- Excellent English communication skills (written & spoken)
- Minimum of 2 years experience in customer service (preferably e-commerce or after-sales)
- Strong problem-solving and multitasking skills
- Stable, reliable, and detail-oriented professional
- No gender preference — all qualified candidates are welcome
Why Join Us
Be part of a global, creative, and supportive team
Work with an international fashion brand
Opportunities to grow and contribute to brand success
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