Technical Support Engineer

5 months ago

Pasig, Philippines RecruiterPH Full time

ResponsibilitiesResearch and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. Next Level Team)Provide prompt and accurate feedback to customers.Refer to internal databases or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Maintain logs of downtime, repair and meter chargesPrioritize and manage several open issues at one time.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manualsMaintain jovial relationships with clients.QualificationsAt least 4 years’ work experience as a Technical Support Engineer, Desktop Support Engineer, ITHelp Desk Technician or similar role.Hands-on experience with Windows/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsIT SPOC FOR MANILA -JDSupporting VoIP services/ applications on Windows platformTake complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.Basic network Troubleshoot issues. Provide resolution through system configuration or data updates.Ability to diagnose and troubleshoot basic technical issues.Familiarity with remote desktop applications.Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalAdditional certification in Microsoft, or similar technologies is a plus.Interested candidates, please send your resume to sonia.gratitude@gmail.com

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