Technical Support Engineer
6 months ago
ResponsibilitiesResearch and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. Next Level Team)Provide prompt and accurate feedback to customers.Refer to internal databases or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Maintain logs of downtime, repair and meter chargesPrioritize and manage several open issues at one time.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manualsMaintain jovial relationships with clients.QualificationsAt least 4 years’ work experience as a Technical Support Engineer, Desktop Support Engineer, ITHelp Desk Technician or similar role.Hands-on experience with Windows/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsIT SPOC FOR MANILA -JDSupporting VoIP services/ applications on Windows platformTake complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.Basic network Troubleshoot issues. Provide resolution through system configuration or data updates.Ability to diagnose and troubleshoot basic technical issues.Familiarity with remote desktop applications.Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalAdditional certification in Microsoft, or similar technologies is a plus.Interested candidates, please send your resume to sonia.gratitude@gmail.com
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Technical Support Engineer
4 weeks ago
Pasig, Philippines Revtra Pro Inc. Full time"● Provide first-level technical support via phone, email, and chat to customers and internal teams. ● Troubleshoot and diagnose hardware and software issues, providing timely resolutions. ● Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions. ● Collaborate with engineering and product teams...
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Technical Support Specialist
1 month ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at RecruiterPH. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Research and identify solutions to software and hardware issues.Diagnose and troubleshoot...
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Pasig, National Capital Region, Philippines Dragonhart Construction Enterprise Inc. Full timeJob SummaryAt Dragonhart Construction Enterprise Inc., we are seeking a highly skilled Project Coordinator/ Technical Support Engineer to join our team. The ideal candidate will have a strong background in civil engineering and experience in project coordination and technical support. The role will involve monitoring project progress, maintaining records,...
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Technical Support Specialist
1 month ago
Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full timeAbout the Role:As a Senior Customer Support Associate for our technical support team, you'll be the first point of contact for our customers, helping them with technical questions and issues.We're looking for a skilled and customer-focused individual to join our team as a Technical Support Specialist. In this role, you'll be responsible for providing...
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Technical Support Specialist
3 weeks ago
Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full timeAbout the Role:We're seeking a highly skilled Technical Support Associate to join our team at Atticus Advisory Solutions Inc.As a Technical Support Associate, you'll be responsible for providing exceptional customer service and technical support to our clients.You'll assist customers via voice, email, and chat, answering their questions and resolving...
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Technical Support Specialist
1 month ago
Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full timeAbout the Role:As a Senior Customer Support Associate for our technical support team, you'll be the first point of contact for our customers, helping them with technical questions and issues.We're looking for a skilled and customer-focused individual to join our team as a Senior Customer Support Associate. In this role, you'll be responsible for providing...
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Technical Support Specialist
4 days ago
Pasig, National Capital Region, Philippines Getz Healthcare Full timeJoin Getz Healthcare as a Technical Support Specialist and take your career to the next level. We are seeking an experienced individual with a strong background in technical support and diagnostic equipment installation.About the RoleThis is a highly rewarding opportunity for someone who is passionate about delivering exceptional customer service and has...
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Technical Support Specialist
4 days ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionThe Role:We are seeking an experienced Technical Support Specialist to join our team at RecruiterPH. This individual will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.About the Job:This is a full-time position that requires at least 4 years of...
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Technical Support Specialist
4 days ago
Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech Services Philippines. This role is ideal for individuals with 1-2 years of experience in technical support, helpdesk, or service desk related fields.About the RoleThis is a fantastic opportunity to work on-site at Rockwell Business Center Ortigas, providing...
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Technical Support Specialist
4 days ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeWe are seeking a skilled Technical Support Specialist to provide enterprise-level assistance to our customers at RecruiterPH. As a Technical Support Specialist, you will be the primary point of contact for our clients, resolving technical issues and providing timely and accurate solutions.Key Responsibilities:Research and identify solutions to software and...
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Technical Support and Deployment Specialist
3 weeks ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full timeThe Technical Support and Deployment Specialist will be responsible for the deployment, maintenance, and support of Azeus software and services.Key responsibilities include:Deploying, maintaining, and supporting Azeus software and services, both On Cloud and On PremiseSetting up and maintaining project hardware and software according to established...
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Senior Technical Support Professional
3 weeks ago
Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full timeAbout the Role:As a key member of our technical support team at Atticus Advisory Solutions Inc, you'll be the primary point of contact for customers seeking assistance with our software products. Your role will involve providing expert guidance and support to resolve technical issues, ensuring seamless customer experiences.Responsibilities:Technical...
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Technical Service Engineer
2 months ago
Pasig, Philippines Getz Healthcare Full timeJob description: The position is primarily responsible for providing technical and application support to sales team to achieve sales target of assigned area. This position is tasked to oversee the installation and proactive maintenance of various diagnostics equipment, assistance in procedures, training of end users on how to use the machines and act as...
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Technical Service Engineer
2 months ago
Pasig, Philippines Getz Healthcare Full timeJob description: The position is primarily responsible for providing technical and application support to sales team to achieve sales target of assigned area. This position is tasked to oversee the installation and proactive maintenance of various diagnostics equipment, assistance in procedures, training of end users on how to use the machines and act as...
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Technical Support Specialist
1 month ago
Pasig, National Capital Region, Philippines JK Network Services Full timeJob Title: Technical Support AnalystCompany Profile: JK Network Services is a leading BPO company that provides digital transformation solutions and IT consulting services.Job Summary: We are seeking a highly skilled Technical Support Analyst to join our team. The successful candidate will be responsible for providing exceptional customer support and...
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Technical Support Specialist
2 weeks ago
Pasig, National Capital Region, Philippines Metacom Full timeTechnical Support SpecialistWe seek a dedicated Technical Support Specialist for our team at Metacom. As a key member of our technical support team, you will provide top-notch technical support to customers over the phone. Your responsibilities will include providing solutions to customer inquiries and issues, while maintaining a professional and positive...
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Technical Support Specialist
1 week ago
Pasig, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Full timeVisaya Knowledge Process Outsourcing seeks a skilled Technical Support Specialist to join our team in Ortigas, Pasig City. As a key member of our support team, you will be responsible for providing top-notch assistance to users via various channels.About the RoleWe are looking for a highly motivated and detail-oriented individual with a passion for...
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Technical Support Specialist
1 month ago
Pasig, National Capital Region, Philippines Neksjob Full timeAbout the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Neksjob. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to incoming calls and emails from customers, addressing their queries and concerns...
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Technical Support Specialist
4 weeks ago
Pasig, National Capital Region, Philippines Traxion Tech Inc. Full timeJob SummaryAt Traxion Tech Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical assistance to customers via phone, email, or remote accessDetermine the...
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Technical Support Specialist
1 month ago
Pasig, National Capital Region, Philippines Solid Mark Manpower Services Inc. Full timeUnlock Your Potential with TDCXAre you ready to take your career to the next level? Do you want to work with a dynamic and award-winning BPO company that values innovation and excellence? Look no further than TDCX!About the RoleWe are seeking a highly motivated and customer-focused Technical Support Representative to join our team. As a Technical Support...