QA Manager
5 days ago
Schedule: Shifting ScheduleRequirements & Skills:- Undergraduate/Graduate/Postgraduate- Ability to conduct error analysis, identify process gaps and share process improvement ideas.- Ability to work closely with Central Quality team to conduct process improvements and- Projects on multiple locations on a timely manner.- Proven ability to achieve and maintain departmental quality standards.- Strong written communication skills. Excellent grammar, spelling, and sentence construction.- Good power point and excel skillsResponsibilities:- Manage a team of 15-20 quality analysts.- Monitor agents for compliance with established processes, policies and guidelines.- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.- Analyze information and utilize to build recommendations to reduce errors and improve process performance.- Monitor Site performance against key business metrics like Productivity, Accuracy, CSAT, Quality, AHT etc.- Baseline Targets, Quality Score, QC Accuracy, Staff Utilizations, CSAT- Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc
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BPO QA Manager
5 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...
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BPO QA Manager
5 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey skills QA Manager Client Management Stakeholder Management Position: QA Manager Accounts: Airlines, Travel Type of Support: QA Management - Support Functions Work arrangement: Work onsite daily in Cebu City, Central Bloc Salary: up to 68K Shifts: Shifting Schedule Start date: ASAP Offers relocation assistance for the qualified applicant living outside...
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QA Manager
4 days ago
Quezon City, Philippines Nityo Infotech Full timeSalary: 150,000 to 200,000 Location: Vertis North Quezon City Work setup and Schedule: Hybrid / Mid Shift QUALIFICATIONS: *Bachelor's degree in business or technical discipline *3+ years of payments experience required *Experience with AgileCentral/Rally *Experience with Agile methodologies *Experience in both manual and automation testing (RPA, Python,...
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BPO QA Manager
5 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey skillsQA ManagerClient ManagementStakeholder ManagementPosition: QA ManagerAccounts: Airlines, TravelType of Support: QA Management - Support FunctionsWork arrangement: Work onsite daily in Cebu City, Central BlocSalary: up to 68KShifts: Shifting ScheduleStart date: ASAPOffers relocation assistance for the qualified applicant living outside...
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QA Manager
2 days ago
Quezon City, Philippines Nityo Infotech Full timeSalary: 150,000 to 200,000 Location: Vertis North Quezon City Work setup and Schedule: Hybrid / Mid Shift QUALIFICATIONS: *Bachelor's degree in business or technical discipline *3+ years of payments experience required *Experience with AgileCentral/Rally *Experience with Agile methodologies *Experience in both manual and automation testing (RPA, Python,...
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QA Manager
5 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Work onsite dailyShift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day offEducational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College GraduateWork Experience:1. Managed a team of 15-20 quality analysts.2. With 5 years and up of QA...
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QA Manager
4 days ago
Quezon City, Philippines Nityo Infotech Full timeSalary: 150,000 to 200,000Location: Vertis North Quezon CityWork setup and Schedule: Hybrid / Mid ShiftQUALIFICATIONS:*Bachelor's degree in business or technical discipline*3+ years of payments experience required*Experience with AgileCentral/Rally *Experience with Agile methodologies*Experience in both manual and automation testing (RPA, Python, Selenium,...
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QA Manager
5 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Work onsite daily Shift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day off Educational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College Graduate Work Experience: 1. Managed a team of 15-20 quality analysts. 2. With 5 years and up of QA...
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QA Manager
5 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Arrangement: Work onsite daily Shift Schedule | Rest days: Rotational (24/7) Schedule | No fixed day off Educational Requirement: At least 2nd year College undergraduate/ Vocational Diploma (2yrs.)/Associate's Degree (2yrs.)/College Graduate Work Experience: 1. Managed a team of 15-20 quality analysts. 2. With 5 years and up of QA...
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Senior QA Manager
5 days ago
Quezon City, Philippines Nityo Infotech Services Philippines Full timeThis position manages a team of QA Analysts (automation & Manual), applying departmental and widely accepted best practices for managing resources in relation to the planned schedule, milestones, and deliverables for Agile QA projects. This position primarily focuses on quality assurance for payments-related software and terminals. Manages the software...
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BPO QA Analyst
5 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey skillsQuality AnalystBPO HealthcarePIONEERING ACCOUNTPosition: QA Analyst (Healthcare)Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insuranceType of Support: QA monitoring - Support functionsWork arrangement: Work onsite dailySite Assignment: Tech Tower - Cebu CitySalary: up to...
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Senior QA Manager
4 days ago
Quezon City, Philippines Nityo Infotech Services Philippines Full timeThis position manages a team of QA Analysts (automation & Manual), applying departmental and widely accepted best practices for managing resources in relation to the planned schedule, milestones, and deliverables for Agile QA projects. This position primarily focuses on quality assurance for payments-related software and terminals. Manages the software...
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Senior QA Manager
5 days ago
Quezon City, Philippines Nityo Infotech Services Philippines Full timeThis position manages a team of QA Analysts (automation & Manual), applying departmental and widelyaccepted best practices for managing resources in relation to the planned schedule, milestones, anddeliverables for Agile QA projects. This position primarily focuses on quality assurance forpayments-related software and terminals. Manages the software quality...
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BPO QA Analyst
5 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...
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BPO QA Manager
5 days ago
Cebu City, Philippines Tasq Staffing Solutions Full timeQA Manager | Cebu | OnsiteResponsibilities:- Manage a team of 15-20 quality analysts.- Monitor agents for compliance with established processes, policies and guidelines.- Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results.- Analyze information and utilize to build recommendations to reduce errors...
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BPO QA Manager
5 days ago
Cebu City, Philippines Tasq Staffing Solutions Full timeQA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...
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QA Manager/Quality Assurance Manager
5 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork setup: On-site in Cebu Business Park, Cebu CityShift Schedule: Shifting ScheduleRequirements & Skills:At least 2-years completed in College/Graduate/PostgraduateHas managed a team of 15-20 quality analysts With 5 years as QA Manager in BPOWith strong exposure to clients/stakeholdersAbility to conduct error analysis, identify process gaps, and...
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BPO QA Analyst
5 days ago
Cebu City, Philippines Manpower Core Group Inc. Full timeKey skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...
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BPO QA Manager
5 days ago
Cebu City, Philippines Tasq Staffing Solutions Full timeQA Manager | Cebu | Onsite Responsibilities: - Manage a team of 15-20 quality analysts. - Monitor agents for compliance with established processes, policies and guidelines. - Work with the supervisor and/or team lead to provide feedback and coaching to agents based on evaluation results. - Analyze information and utilize to build recommendations to reduce...
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QA Manager/Quality Assurance Manager
5 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork setup: On-site in Cebu Business Park, Cebu City Shift Schedule: Shifting Schedule Requirements & Skills: At least 2-years completed in College/Graduate/Postgraduate Has managed a team of 15-20 quality analysts With 5 years as QA Manager in BPO With strong exposure to clients/stakeholders Ability to conduct error analysis, identify process...