Call Center Agent

4 days ago

Batangas, Philippines ConnectUs Marketing Solutions Full time

Be part of a passionate team and create opportunities

CALL CENTER AGENT (OUTBOUND)
Option to choose between Probationary and Freelance Set up
Probationary: Up to 15,000 + 10% night differential
Freelance: Up to 17,600 + 10% night differential

Job Description:
Outbound calls for surveys, lead generation, event invitation and/or sales
Inbound calls to resolve customer queries or close lead/sales
Data entry to update customer relationship management (CRM) software
Respond to emails
Create reports using Microsoft Office and Google Drive
Meet service level agreements set forth
Perform other duties as assigned


Qualifications:
Excellent English communication skills
Typing Speed: at least 40WPM
Ability to work under pressure
Ability to multitask, prioritize and manage time efficiently
Customer orientation and ability to adapt and respond to different types of personalities
Intelligent
No BPO experience required; fresh graduates are welcome to apply


MUST HAVE the following equipment:
Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
OS: Windows 10 or higher (MacOS equivalent is allowed)
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
Internet connection: Wired connection; minimum of at least 30 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord


So, why join us?
Permanent work-from-home
Full Time and Long Term Employment
Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Scholarship program duration: 5 to 8 days


WE LOOK FORWARD TO MEETING YOU

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