TELCO Call center agents

2 weeks ago

Cagayan de Oro, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel Solutions' is seeking an enthusiastic and committed Telco Customer Service Representative to join our growing team in Cagayan de Oro Misamis Oriental. As a full-time member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued clients.

Key Responsibilities
Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels
Troubleshoot and resolve customer issues in a timely and professional manner
Provide accurate information about our products and services, and assist customers in navigating our systems
Maintain a positive and engaging attitude, ensuring a great customer experience
Document all customer interactions and follow up as needed
Adhere to established company policies, procedures, and quality standards
Continuously seek opportunities to improve customer satisfaction and streamline processes

What We're Looking For
High school diploma or equivalent
applicant with 6mos. experience in a customer service or call centre environment is preferred
Strong communication and interpersonal skills, with the ability to listen and respond effectively
Proficiency in using computer systems and software applications
Excellent problem-solving and decision-making abilities
Commitment to providing exceptional customer service
Fluency in English and the local language

What We Offer
Competitive salary and performance-based bonuses
Comprehensive health and medical benefits
Opportunities for career advancement and professional development
Supportive and collaborative work environment
Fun and engaging team-building activities

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