Operations Manager

12 hours ago

Manila, Philippines Top1Movers Worldwide Inc. Full time

We are seeking a highly organized and proactive Operations Manager to oversee and optimize our Customs Brokerage operations. The Operations Manager will play a critical role in coordinating and managing the efficient movement of services, ensuring timely delivery and optimizing costs. The ideal candidate will possess strong leadership skills, strategic thinking, and a deep understanding of supply chain and logistics processes.

Duties and Responsibilities
Direct and manage all aspects of Customs Brokerage operations, including transportation, warehousing, trucking up to delivery management.
Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve service levels
Lead and motivate a team of customs brokerage professionals, providing guidance, coaching, and performance feedback
Foster a positive work environment that encourages collaboration, innovation, and continuous improvement
Collaborate with vendors and third-party providers to negotiate contracts, ensure compliance, and optimize service levels and costs
Evaluate vendor performance and take corrective actions as needed to maintain high standards
Streamline the supply chain by analyzing and optimizing shipment releases, tariff familiarity, transportation routes, and to meet customer demands efficiently
Establish key performance indicators (KPIs) and regularly analyze performance metrics to identify areas for improvement and implement corrective actions
Monitor on-time delivery, and other relevant metrics to ensure operational excellence
Ensure compliance with customs regulations related to logistics, transportation, and shipment release management
Develop and manage the budget, monitoring expenses, analyzing variances, and implementing cost-saving initiatives
Identify opportunities for process optimization and automation within the brokerage operations to increase efficiency and accuracy
Implement best practices and industry standards to continuously improve brokerage processes and procedures

Qualifications
Bachelor's degree in Customs Business Administration, or broad experience in Customs Brokerage
Proven experience as Operations Manager or in a similar managerial role within the Customs brokerage or in relation to;
Strong knowledge of Customs Brokerage processes, including transportation, shipment management, and distribution
Excellent leadership and team management skills with the ability to motivate and develop a high-performing team
Exceptional analytical and problem-solving abilities to optimize operations and address challenges effectively
Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing business needs
Detail-oriented with a focus on accuracy and efficiency in operations
A proactive approach with a demonstrated ability to drive process improvements and cost-saving initiatives

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