Assistant Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines FiltaGlobal Full time

Description

Position at FiltaGlobal Philippines Inc.


Location: Makati City, Philippines (RCBC Plaza Tower 1)  Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT  Salary: PHP 90,000 – 100,000 per month (Based on experience)   This isn't a "spreadsheet management" role; you are encouraged to own the moments, make autonomous decisions, and lead with authenticity.   You will work directly with senior leadership (Operations Manager and COO), gaining exposure to strategic global business execution.   Join a team recognized for excellence in the outsourcing industry   About the Company   Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.   At Filta, we're not just an outsourcing company - we're a global community of talented people who care about doing great work the right way. We're building a place where great minds connect, collaborate, and make a lasting impact.   To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.   Join a team that values ownership, candour, and great service - for our clients and for each other.   We're now looking for a dedicated Assistant Operations Manager to join their growing team in Makati City.   Why You'll Love Working With Us  

  • HMO healthcare for you and 1 dependent (with COVID insurance)
  • 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization)
  • 13th-month bonus + government-mandated benefits
  • Computer provided + monthly internet allowance
  • Member Wellness Program to support balance and well-being
  • Regularization drink to celebrate milestones
  • Paid birthday leave + birthday cake
  • Doona Days - additional leave credits for self-care, and reset
  • Welcome gift pack + work anniversary gifts
  • Year-End Party + Christmas hamper
  • Regular social activities across teams and time zones
  What You'll Be Doing   Reporting directly to the Philippines-based Operations Manager, you will lead the Recruitment and Experience teams to deliver exceptional operational results. You will act as the vital bridge between front-line execution and strategic leadership. Your key responsibilities include:  
  • Lead and Coach: Conduct daily check-ins and provide real-time coaching to recruiters and account managers to build their autonomy and skill sets.
  • Manage Escalations: Act as the first point of contact for operational challenges, resolving client and candidate issues with sound judgment.
  • Drive Quality: Monitor performance metrics and quality indicators to ensure consistent delivery excellence across the team.
  • Operational Reporting: Maintain live tracking systems for escalation trends and provide concise monthly insights to senior leadership.
  • Process Optimization: Identify patterns in operational blockers and implement proactive improvements to team workflows.
  What You'll Bring  
  • Experience: 3–5+ years in operations, client services, account management, or similar client-facing leadership roles.
  • Leadership Skills: A proven track record of coaching front-line staff and developing team capabilities rather than just directing tasks.
  • Problem-Solving: The ability to remain calm under pressure and make autonomous decisions in ambiguous situations.
  • Communication: Excellent verbal and written English communication skills for handling difficult client conversations and internal reporting.
  • Adaptability: Experience thriving in smaller, nimble environments where resourcefulness and a "can-do" attitude are essential.
  Bonus Points For  
  • Experience in the recruitment or BPO/Outsourcing industry.
  • Familiarity with visual data tracking and performance visualization tools.
  • Previous experience reporting directly to C-suite or executive-level leadership.
  Ready to Apply?   We're excited to get to know you Click Apply, upload your CV, and complete our short questionnaire to start the conversation.   Want to fast-track your application? Connect with Ninna on LinkedIn.   Important: This role is open to Filipino citizens only. Applications must be submitted in English.

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