Service Desk Analyst

3 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

Handle customer questions, incidents and service requests;Communicate in the language of the customer by avoiding technical terminologies and jargon;Gather information from customer by asking probing questions to analyze symptoms and identify underlying problem/s;Assess/determine impact and urgency of the incident to the customer and the business;Work to build cooperative relationships with customers;Give customers a realistic estimate of the time it will take to resolve an incident or request;Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable;Log the ticket accurately with all the important information provided by the customer;Provide enough information about the customer's issue in the ticket, prior to escalation, to ensure that the Level 2 support team can begin working on resolution for the customer;Demonstrate willingness to take ownership of the call by acknowledging the customer's concern;Diagnosis and ResolutionUse all available resources (Knova, HPI.SME, etc.) to ensure consistency of resolution and avoid unnecessary escalations;Follows the correct troubleshooting steps to resolve password reset and account related concerns;Maintain and improve current technical skills, through regular training and coaching sessions;Compliance to Company StandardsAvoid and discourage the use of unprofessional language;Encourage good security practices, such as following secure password reset rules and PCI compliance standardsPrevent unauthorized access to proprietary and sensitive company data by following procedures and requiring proper authorization prior to granting access;Discourage and report software piracy.



  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...


  • Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...


  • Taguig, National Capital Region, Philippines Pinoybisnes Full time

    About the RoleThe French Service Desk Analyst will play a crucial role in supporting our internal clients with technical-related issues in French and English. This position requires excellent communication and problem-solving skills, as well as proficiency in both languages.Key ResponsibilitiesSupport internal clients with technical-related concerns in...


  • Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    On-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole: Service Desk AnalystFully OnsiteThanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of...

  • Service Desk Analyst

    3 weeks ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Summary:">We are seeking a highly skilled Multilingual Service Desk Analyst to join our team. As a key member of our operations team, you will be responsible for providing top-notch customer service and support to our clients.

  • Service Desk Analyst

    3 weeks ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule


  • Taguig, National Capital Region, Philippines IT BY DESIGN Full time

    Join our MSP Company | Talent Sourcing Specialist at IT BY DESIGN | Technical RecruiterAbout the role: This will be a full work on-site set up in BGC, Taguig Philippines. We are not hiring for a remote set up as of this moment.Work Setup: Full work on-siteSchedule: 8:00 AM to 5:00 AM ESTWe are looking for a talented Global IT Service Desk Analyst to join our...

  • IT Service Desk

    3 weeks ago


    Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Your future duties and responsibilities:Your main responsibilities as a Multilingual Service Desk Analyst are as follows:• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.• Receive and respond to...


  • Taguig, National Capital Region, Philippines Randstad (Schweiz) AG Full time

    Are you a tech-savvy professional passionate about delivering exceptional IT support? Do you thrive in a fast-paced environment where problem-solving and customer service go hand in hand? If so, we want you on our team As a Service Desk Analyst, you will play a crucial role in ensuring seamless IT operations by providing frontline technical support to end...


  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    We are seeking a highly motivated and organized IT Service Desk Agent to join our team at Ayuda Business Management Solution Inc. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.The successful candidate will have a strong background in IT, with a focus on service desk operations. They...

  • IT Service Desk

    2 weeks ago


    Taguig, National Capital Region, Philippines Optum Full time

    Optum Taguig, National Capital Region, PhilippinesIT Service Desk (Taguig)Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...

  • Service Desk Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.We aim to create an environment where everyone...


  • Taguig, National Capital Region, Philippines Neks Job Philippines Full time

    Job OverviewNeks Job Philippines is seeking a skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing timely and effective support to our customers through various communication channels.ResponsibilitiesRespond to customer inquiries and resolve issues in a professional and courteous manner.Utilize...


  • Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines seeks a highly skilled IT Service Desk Representative to join our team.About the OpportunityThis is a project-based position, lasting 6 months with potential for extension. As an IT Service Desk Representative, you will be responsible for providing exceptional support to clients across various service locations.Key...


  • Taguig, National Capital Region, Philippines Tyler Technologies Full time

    We are seeking a skilled Software Support Specialist to join our Digital Solutions Division's Recreation Management Support team.About the RoleThis position serves as the primary point of contact for Recreation Management Service, Application, and Infrastructure related issues.Responsible for managing the full lifecycle of Recreation Management Incidents and...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are looking for a Service Desk Technician to join our team at Nityo Infotech. In this role, you will be responsible for providing technical support and resolving customer issues.The ideal candidate will have a background in TSR or Service desk with Telco/Network Background, with a minimum of 6 months to 2 years of experience. A strong understanding of...

  • Service Desk Expert

    4 days ago


    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Qualifications and RequirementsAt least 1-2 years of experience in a Service Desk or similar roleStrong problem-solving skills and ability to think criticallyExcellent written and verbal communication skillsAble to work flexible schedules, including night shiftsCandidates who meet these qualifications will be considered for this exciting opportunity to join...