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IT Service Desk Analyst L2

4 weeks ago

Quezon City, National Capital Region, Philippines J-K Network Services Full time
JOB DETAILS:
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients.

Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 26,000
Work set up: Onsite
BENEFITS:
13th Month Pay
HMO coverage starting on Day 1
Paid Time-Off (PTO)
Competitive salary package
Professional growth in a global work environment

JOB REQUIREMENTS:
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 2 - 3 years and above experience in BPO / Technical Account
- Have 2 - 3 years and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP

JOB RESPONSIBILITIES:
- Provide L2 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps

RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer

For interested applicants, kindly send your resume on our email below:
Jk.headhunters@gmail.com
For inquiry you may contact us to 09176381957