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Service Manager

1 day ago

Quezon City, Philippines Dempsey Resource Management Inc. Full time

DELIVERING RESULTS

● Ensures proper management of labor and equipment resources to cover all
customer needs and maximize utilization objectives.
● Manages Accounts Receivables to meet or exceed the goals of the department.
● Meet sales budget
● Submit to C1 a labor utilization report, rework, customer satisfaction and
response time.

COLLABORATION

● Solves operational concerns raised by his subordinates.
● Evaluates performance of teammates and recommends appropriate actions to C1
in order to improve his subordinates' skills
● Reviews all concluded projects / services made by his team.

COMMUNICATION

● Manages and supervises the entire Service teams.
● Conducts tool box meetings
● Conducts regular visit to client and attends client’s need
● Acts as department’s representative in the management committee meetings

TAKING INITIATIVE

● Taking a major initiative in the implementation and finding a solution to make it
operational of the system provided to service, including machine population data,
manhours utilization report, weekly update and service report database.

FUNCTIONAL KNOWLEDGE AND SKILLS
Planning

● Formulates strategic plans in order to meet sales targets.
● Performs project monitoring from conceptualization to closure.
● Formulates and recommends strategies to his immediate head to improve
the department's performance.
● Need to be able to present service work, revenue, and parts planning.

Training

● Updates and trains his subordinates on current practices that were
implemented in terms of service and repair.
● Performs client’s training as needed.
Document Title: SERVICE MANAGER JOB DESCRIPTION
Immediate Head:

1 of 1 Revision No.: 02

Data Analysis

● Prepares service contract for all approved quotations.
● Facilitates and monitors client concern.
● Update client of the project progress regularly until its full completion
● Ensures that the endorsements of job/projects to the service team are
clear, complete accompanied by a service report.

Technical knowledge

● Performs technical evaluation and recommends parts and service.
● Offers and negotiates parts and service to clients
● Assist in guiding and training technicians and PSSR.
● Recommends system and machine improvements.

OTHERS

● Reports all violations committed by his team to the concerned department for
proper disposition.
● Approves all overtime rendered, financial claims (e.g. liquidations,
reimbursements) and other types of requisition that might be done by his
teammates
● Performs other duties that may be assigned by the immediate head from time to
time