
RTA/MIS - Travel Collections - Quezon City
4 days ago
About the job RTA/MIS - Travel Collections (QC) | Onsite
Nature Of the Account: Travel Outbound Collections
Start Date: 13-Oct
Type of Support: Non-voice
Work Arrangement: 100% Onsite (Quezon City)
Shift Schedule | Restdays: Night Shift
Educational Requirement:
Finished at least 2 years in college without back subject/s
Work Experience:
At least 2 years exp as Real Time Analyst in a BPO setup
Any domain
Good communication skills
Skills: Preferrably knowledgeable with PowerBI
Responsibilities:
Real-time Monitoring: Continuously observe agent activity, call volumes, and queue levels using specialized software.
Staffing Adjustments: Make necessary changes to agent schedules, such as altering break times or shifting resources, to maintain optimal staffing.
Performance Evaluation: Monitor agent adherence to schedules and performance to identify any deviations or issues that could impact service levels.
Problem Resolution: Identify and address real-time problems like system outages, routing issues, or unexpected spikes in volume.
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