RTA/MIS - Travel Collections - Quezon City

4 days ago


Quezon City, Philippines TASQ Staffing Solutions Full time

About the job RTA/MIS - Travel Collections (QC) | Onsite
Nature Of the Account: Travel Outbound Collections

Start Date: 13-Oct

Type of Support: Non-voice

Work Arrangement: 100% Onsite (Quezon City)

Shift Schedule | Restdays: Night Shift

Educational Requirement: 

Finished at least 2 years in college without back subject/s
Work Experience:

At least 2 years exp as Real Time Analyst in a BPO setup
Any domain
Good communication skills
Skills: Preferrably knowledgeable with PowerBI
Responsibilities:

Real-time Monitoring: Continuously observe agent activity, call volumes, and queue levels using specialized software.
Staffing Adjustments: Make necessary changes to agent schedules, such as altering break times or shifting resources, to maintain optimal staffing.
Performance Evaluation: Monitor agent adherence to schedules and performance to identify any deviations or issues that could impact service levels.
Problem Resolution: Identify and address real-time problems like system outages, routing issues, or unexpected spikes in volume.



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