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Technical Support Analyst

1 month ago


Pasig, Philippines JK Network Services Full time

Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting servicesPosition: Technical Support AnalystCompany Industry: BPO CompanyWork Location: OrtigasWork Schedule: Morning-Mid shiftWork Set Up: OnsiteSalary: Php 25,000-Php 30,000Benefits:· Insurance and HMO· Career growth· Company perks· Work life balance· Salary IncreaseJob Requirements:· 2-3 years’ experience in Customer Support and Technical communication· Experience in troubleshooting different hardware and software issues· Familiarity with basic phone etiquette and excellent listening abilities.· Strong written and vocal English communication abilities.· Open to work onsiteJob Responsibilities:· Responsible for responding to all customer request and inquires· Accurately responds to clients’ questions via email, phone and other channels.· Actively participation to company training· Troubleshoot issues with team members and technical resources as necessary to guarantee· complete resolution.· Building a good relationship with client and customerRecruitment Process:· Paper Screening· Hr Interview· Hiring Manager Interview


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