Technical & Sales Support

4 weeks ago

San Juan, Philippines MacroVista Inc. Full time

We are looking for a team player, Technical & Sales Support, to join and support our operations and after sales services.

The Technical & Sales Support role bridges the gap between technical operations and customer-facing sales activities. This position is responsible for assisting the sales team with technical expertise, supporting clients with product knowledge, and ensuring smooth implementation and post-sales support of communication solutions.

Key Responsibilities:

Technical Support
• Responsible for repair, trouble shooting and providing solutions for after sales.
• Perform the checking on all stocks received and issued.
• Accounts all rental equipment and accessories, reporting on any missing or faulty items, Regular weekly maintenance of charging equipment.
• Cycle -time in supporting service and repair activities.
• Assist in the installation, configuration, and troubleshooting of communication systems (e.g. networking, radio, CCTV).
• Provide technical documentation and user guides to clients.
• Coordinate with principal/subcon to resolve client issues.
• Conduct product testing and quality assurance checks.

Sales Support
• Support the sales team in preparing technical proposals and presentations.
• Attend client meetings to explain product features and answer technical questions.
• Help identify client needs and recommend appropriate solutions.
• Assist in preparing quotations, tenders, and bid documents.

Client Engagement
• Provide after-sales support and training to clients.
• Maintain client relationships and ensure satisfaction with delivered solutions.
• Gather client feedback and relay it to the product or engineering teams.

Qualifications:

• Proven work experience as a technician or similar role, ability to do basic trouble shooting of walkie talkie/Portable Radios.
• 1–3 years of experience in technical support or sales in the communications industry.
• Basic Knowledge on Level 1 and Level 2 repair
• Excellent attention to detail and organizational skills
• A team player and flexible to accept Ad hoc assignments as and when is required to support the team.
• Ability to collaborate and remain calm and professional in a fast-paced environment.

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