English BPO Financial Account

16 hours ago

Taguig, Philippines TASQ Staffing Solutions Full time

About the job English Team Lead - Financial Account (Insurance) | Taguig Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually General Knowledge & Skills: Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communicationsStrong decision making and analytical abilityDemonstrate patience, passion for problem solving, ability to use knowledge bases, tools Requirements: Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any courseA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.Willingness to work in rotational shiftsAmenable to work in shifting schedules.Amenable to work ONSITE (TAGUIG).Able to start ASAP Summary/Description: Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Responsibilities: Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issuesHandle User/customer escalations and formulate actions to resolve any concerns and ownership till resolutionRegularly formulate and execute internal and external governanceEffectively handle client escalations and formulate actions to resolve any concernsWork with the operations managers to obtain necessary resources like training and support for the teams requirementsConduct quality assessment of agents performance and formulate trends for performance improvement of agents & teamsEnsure that the team members have the necessary knowledge and training to effectively deliver on their targetsFamiliarize the team with the latest process update and changes, team and individual targeIdentify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

  • English BPO Financial Account Team Lead

    2 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    About the job English Team Lead - Financial Account (Insurance) | Taguig Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually General Knowledge & Skills: Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with...

  • Financial Accountant

    7 days ago

    Taguig, National Capital Region, Philippines MA Financial Group Full time ₱900,000 - ₱1,200,000 per year

    Join MA Financial Group – Financial Accountant | BGC, Taguig, Manila | Hybrid Work SetupMA Financial Group is looking for a detail-oriented and drivenFinancial Accountantto join ourAsset Management Financial Controlteam. This is a full-time, permanent role based inBGC, Taguig, supporting ourSydney operations, with ahybrid work arrangement.About the RoleYou...

  • Customer Service – General and Financial Accounts

    2 days ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱360,000 per year

    Work Location: Bonifacio Global City (BGC), Taguig CitySet-up: OnsiteAvailable Accounts & Qualifications1. General Customer Service AccountSalary Package: ₱20,000 – ₱24,000 (Total Compensation)Qualifications:College graduate (with or without BPO experience)College undergraduate (no back subjects) with at least 6 months BPO experienceExcellent...

  • Financial Accountant – Group Credit

    4 days ago

    Taguig, Philippines MA Financial Group Full time

    Overview MAFG Talent Acquisition | Australia & Philippines Financial Accountant – Group Credit Competitive Salary + allowances | HMO Day 1 coverage (plus free dependent) We are MA Financial Group — a leading diversified financial services firm with over $12 billion in assets under management and a team of more than 800 professionals across Australia,...

  • Financial Accountant – Group Credit

    2 weeks ago

    Taguig, National Capital Region, Philippines MA Financial Group Full time ₱600,000 - ₱1,200,000 per year

    Financial Accountant – Group CreditBGC, Taguig | Hybrid | Permanent Day Shift (6 AM – 3 PM)Competitive Salary + allowances | HMO Day 1 coverage (plus free dependent)We are MA Financial Group — a leading diversified financial services firm with over $12 billion in assets under management and a team of more than 800 professionals across Australia, Hong...

  • CSR - Financial Account

    4 days ago

    Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱150,000 - ₱250,000 per year

    We are hiring for Customer Service Representatives for our Financial AccountMain Duties & Responsibilities:Provide great customer support over phone, chat, and email.Listen to customers, ask questions, and solve their issues quickly.Stay friendly and professional while building strong relationships with customers.Qualifications:Must be HS Graduate, SHS...

  • Fund Accountant

    2 weeks ago

    Taguig, Philippines MA Financial Group Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from MA Financial Group MAFG Talent Acquisition | Australia & Philippines We're Hiring: Fund Accountant (Permanent, Full-Time) Location: BGC, Taguig, Manila (Hybrid Setup) Key Responsibilities: Prepare and post month-end journals (management fees, accruals,...

  • Fund Accountant

    2 weeks ago

    Taguig, National Capital Region, Philippines MA Financial Group Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Fund Accountant (Permanent, Full-Time)Location:BGC, Taguig, Manila (Hybrid Setup)Key Responsibilities:Prepare and post month-end journals (management fees, accruals, distributions, consolidations, etc.)Prepare balance sheet reconciliations including management fees and cash flow analysisSupport preparation of tax lodgement data (direct and...

  • Financial Customer Service

    1 week ago

    Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱360,000 per year

    Location: BGCQualifications:Completed at least 1st year in college with no back subjectsMinimum 18 months Customer Service (Fraud/Financial/Banking/Telco Account) BPO work experienceGood Communication SkillsWith no issues working onsite 100% in our BGC, Taguig officeWith no issues working on night shifts, shifting schedule, weekends & holidaysPerks and...

  • Fraud Analyst

    4 weeks ago

    Taguig, Philippines Stark Asia Solutions Inc. Full time

    We’re Hiring: Fraud Analyst – Financial Account Are you detail-oriented and passionate about protecting financial data? Join a global in-house company where your analytical skills can make a real impact in identifying and preventing fraud. Be part of a high-performing team in a top-tier work environment! Job Responsibilities Investigate and...