Cyber Security Analyst 1

About the role: As a Cyber Security Analyst – Tier 1 in the Security Operations Center (SOC), you will be the first responder for business-impacting cyber security incidents that arise in our customers' environments. Fast, effective, and courteous service is the lifeblood of our organization, and this position requires nothing less. Your technical acumen will be challenged daily. Quick thinkers who can make decisions on their feet will be successful in this job.What You’ll Do:- Monitor cyber security tools to identify, triage, and report security incidents to customers.- Leverage available cyber security capabilities to contain security incidents to prevent the lateral spread of malware or lateral movement of attackers.- Conduct cyber security investigations to identify and rule out false positive security incidents. - Provide additional cyber security investigatory support to customers as needed. - Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.- Follow pre-defined playbooks and runbooks and collaborate with other technical resources, where appropriate.- Monitor and process event tickets on a prioritized basis as to the customer impact and urgency of these events.- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.- Provide first level technical resolution for cyber security incidents.- Collaborate with our Network Operations Center (NOC) as needed, to document incidents, maintenance, and problems.- Utilize various systems management tools to monitor availability, reliability, and performance of customer environments.- Demonstrate problem solving skills that contribute towards the resolution of any issues that arise.- Quickly assess an issue and form an understanding of the likely root cause in unfamiliar technical environments and technologies. - Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events.- Document solutions, processes, procedures and present them in writing, verbally on the phone or in-person. - Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.What Skills & Experience You’ll Need:- Experience with monitoring and using a SIEMAzure Sentinel preferred (Splunk, Elastic, QRadar are nice to have)- Experience supporting and administering the following is highly desired: > Crowdstrike (or a similar nextgen endpoint solution) > Azure or AWS cloud environments, including compute, storage, networking basics, and backups. > Microsoft O365 > Windows Server OS: Windows 2012 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics.- Networking Basics (CompTIA Network+ equivalent).- At least one of the following industry certifications highly desired: Security+, Network+, CEH, GCIH.- A curious disposition.- Strong documentation, reporting, analytical and problem-solving skills.- The ability to effectively engage in customer-facing communications.Preferred Qualifications:- Experience with any of the following tools: Kaseya VSA, Auvik.- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF.