Healthcare Quality Analyst

4 days ago

Manila, Philippines Gap Solution Recurrent Firm Full time

Healthcare Quality Analyst (Onsite – Night Shift)
Location: Ortigas, Pasig City
Salary Package: ₱30,000 – ₱35,000

We are looking for a Healthcare Quality Analyst (QA) to join our growing team. If you have solid healthcare QA experience in the BPO industry, we want to hear from you.

Responsibilities:
• Monitor and evaluate calls, chats, or transactions to ensure quality standards are met
• Provide actionable feedback to agents and leaders to improve performance
• Ensure compliance with client and company healthcare processes
• Collaborate with operations and training teams to enhance overall quality performance

Qualifications:
• Minimum of 2 years Healthcare QA experience in a BPO setting (required)
• Strong knowledge of US healthcare processes and compliance standards
• Excellent communication and analytical skills
• Willing to work onsite in Ortigas
• Amenable to a night shift schedule

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