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PHRN Trainer

4 weeks ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Work Setup/Shift: WFO / Night shift

Start Date: ASAP

Qualifications:

  • Bachelor's degree in Nursing (BSN)
  • Active PRC license
  • Atleast 1-2 years as a Process Trainer
  • 6 months to 1 year in a US Healthcare account
  • Must be amenable to report in Cebu City

Responsibilities:

  1. Training & Development:
    • Conduct induction and ongoing training for new hires and current employees in the healthcare BPO setting.
    • Deliver training programs related to US healthcare processes, prior authorization, coding, billing, and claims management.
    • Design and develop training materials, including manuals, presentations, and online modules.
    • Identify knowledge gaps and provide continuous coaching and feedback to employees.
  2. Needs Assessment & Planning:
    • Perform a Training Needs Analysis (TNA) to assess skill gaps and develop appropriate training solutions.
    • Monitor and assess employee performance to determine the need for additional training or coaching.
      • Collaborate with team leads and management to ensure that training objectives align with business goals.
  3. Content Development & Updates:
    • Regularly update training content to reflect the latest industry trends, healthcare policies, and procedural changes.
    • Review and refine training strategies based on feedback and evolving business requirements.
  4. Compliance & Quality Assurance:
    • Ensure all training programs meet the required industry standards and comply with legal and regulatory guidelines.
    • Conduct performance evaluations and assessments to track learning outcomes and effectiveness.
  5. Reporting & Documentation:
    • Maintain accurate records of training sessions, attendance, and employee progress.
    • Provide regular reports on training metrics, including completion rates and performance improvements.