Retail Chat Support

13 hours ago


Cagayan de Oro, Philippines TORCH Solutions Full time

We're seeking for a talented and enthusiastic Retail Account Support- Seasonal to join our team in Cagayan de Oro, Misamis Oriental. This is a full-time, seasonal role that will play a crucial part in providing exceptional customer service to our retail clients.What you'll be doingResponding to inbound customer inquiries and providing solutions to their needsHandling a variety of customer service requests such as order placement, returns, and account managementMaintaining accurate customer records and updating relevant systemsCollaborating with the sales and operations teams to ensure seamless customer experiencesAdhering to company policies and procedures to deliver high-quality customer serviceParticipating in training and development opportunities to continuously improve customer service skillsWhat we're looking forPrevious experience in a customer service or call centre role, preferably in the retail industryExcellent communication and interpersonal skills, with the ability to provide empathetic and effective support to customersStrong problem-solving and critical thinking skills to handle a variety of customer requestsProficiency in using computers and customer service-related softwareFlexible and adaptable to work in a fast-paced, seasonal environmentA team player with a positive attitude and a passion for delivering exceptional customer serviceWhat we offerCompetitive salary and incentivesOpportunities for career growth and developmentSupportive and collaborative work environmentComprehensive training and onboarding programFlexible work schedules to maintain a healthy work-life balanceApply now and join our team as a Retail Account Support- Seasonal.


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