Account Manager

4 weeks ago

Taguig, Philippines Surf Marketing Agency Full time

Key Responsibilities
1. Project Coordination & Timeline Management
• Own the scheduling and progress tracking of multi-departmental projects
• Develop and maintain detailed project timelines and milestone plans
• Monitor execution status, identify risks or delays, and coordinate solutions proactively
2. Requirement Analysis & Task Breakdown
• Gather and analyze cross-functional requirements from operations, design, marketing, and development teams
• Draft clear and structured documentation to translate business needs into actionable tasks
• Facilitate alignment meetings to clarify project scope and ensure unified understanding across departments
3. Cross-Functional Communication & Resource Alignment
• Act as the primary liaison among internal departments (design, development, operations, product, etc.)
• Coordinate the execution of campaigns, features, content, and releases with accurate delivery timelines
• Host regular project sync-ups and ensure visibility of objectives and responsibilities
4. Execution Reporting & Retrospective Analysis
• Prepare weekly progress reports, risk assessments, and execution summaries
• Support internal performance tracking (e.g., task completion rate, delivery lead time, resource utilization)
• Assist in optimizing workflows and contributing to the development of standard operating procedures (SOPs)
5. Administrative Support & Task Management
• Maintain up-to-date project dashboards and manage Notion / Trello / Jira tracking systems
• Coordinate testing schedules, documentation reviews, and milestone sign-offs
• Ensure proper documentation and archival of all project assets and communications

Qualifications
• Bachelor’s degree in Project Management, Business, Communication, Design, IT, or related fields
• Minimum 3 years of experience in project coordination, client service, or operations support
• Familiarity with digital platforms, web/app development, or content operations workflows
• Strong cross-functional communication skills, task organization, and problem-solving abilities
• Proficient in Notion, Jira, Trello, Google Workspace, or equivalent project management tools
• Strong command of both English and Chinese (written and spoken preferred), with reporting capabilities
• Highly self-motivated, detail-oriented, and capable of handling high-pressure environments
Preferred Qualifications
• Experience in iGaming, social platforms, e-commerce, SaaS, or content-based operations
• Basic knowledge of UI/UX, product workflows, or software development lifecycle
• Understanding of Agile/Scrum methodologies is a plus
• Exposure to QA, staging, release management, or product launch operations is highly valued

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