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Customer Service Representative
4 weeks ago
Job description:
We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.
Key Responsibilities:
Answer incoming calls, chats, or emails from customers in a professional and courteous manner
Provide accurate information regarding products, services, and policies
Assist customers with billing, account issues, and client concerns
Resolve customer issues efficiently and escalate complex cases when necessary.
Maintain a positive, empathetic, and professional attitude toward customers at all times
Document customer interactions accurately in the system
Meet performance targets such as quality, productivity, and customer satisfaction
Job Requirements:
Open to College Graduates /Fresh Grads (No BPO experience required)
Open to High School Graduates with at least 6 months BPO experience
Must be willing to work on Night Shift
Must be amenable to work Onsite (Ortigas, Taguig)
Good English communication skills
Willing to work on shifting schedules, weekends, and holidays.
