IT Business Analyst

We are seeking a highly analytical and detail-oriented IT Business Analyst to join our dynamic team. The role is pivotal in driving insurance product enhancements, process optimizations, and system implementations, ensuring that each initiative is strategically designed, thoroughly tested, and successfully deployed within our core insurance platform.

The ideal candidate will have a strong grasp of insurance operations and product structures across life, non-life, and health insurance, with proven experience in end-to-end system implementation, including requirements gathering, documentation, deployment, testing, and post-implementation support. This position offers an opportunity to collaborate closely with both business and technical teams to deliver impactful, technology-driven business solutions.


Key Responsibilities
Business and Product Analysis
• Collaborate with business users to capture product requirements, system limitations, and objectives
• Perform gap analysis between business needs and existing system functionalities
• Document and maintain business requirements, user stories, and acceptance criteria
• Recommend improvements to enhance product offerings and system capabilities

System Implementation and Integration
• Participate in core system configuration, product setup, and integration with peripheral systems (billing, claims, CRM)
• Ensure new or enhanced insurance products are accurately mapped and tested before go-live
• Support system migration, data conversion, and validation activities
• Collaborate with developers, QA, and UAT teams to meet business specifications

Project Support and Stakeholder Collaboration
• Act as liaison between business units, IT, and vendors to ensure alignment across project stages
• Contribute to project planning, documentation, and implementation timelines
• Conduct walkthroughs, training, and knowledge transfer for end-users and stakeholders
• Provide post-deployment monitoring, issue resolution, and continuous improvement initiatives

Reporting and Compliance
• Prepare regular project and status reports for management
• Ensure adherence to regulatory and audit requirements in the insurance industry
• Maintain accurate documentation and version control of business and system requirements

Qualifications
• Bachelor’s degree in Information Technology, Computer Science; • Master’s degree or relevant certification (PMI-PBA, Lean Six Sigma, Agile/Scrum) is a plus
• 3–5 years of experience as a Business Analyst in insurance or financial services
• Strong knowledge of insurance products, policy administration, claims, billing, and underwriting processes
• Proven experience in core insurance system implementation or migration (e.g., LifeAsia, Guidewire, TCS BaNCS, Oracle Insurance)
• Familiarity with business process modeling, workflow design, and system integration
• Excellent analytical, documentation, and communication skills
• Strong stakeholder management with the ability to balance business and technical priorities
• Proficiency in JIRA, Confluence, MS Visio, Power BI, or equivalent tools

Preferred Qualifications
• Professional certifications in Business Analysis (CBAP, CCBA, PMI-PBA) or Agile (Scrum Master, Product Owner)
• Hands-on experience in data analysis, API integration, or testing coordination
• Background in project or change management within an insurance environment
• Experience working with cross-functional or regional teams

Skills & Competencies
Domain and Technical Skills
• Deep understanding of insurance lifecycle processes, including underwriting, policy issuance, claims, and renewal
• Familiarity with core insurance platforms, workflow tools, and reporting/analytics tools (Power BI, SQL)
• Knowledge of API integrations, digital portals, and automation tools

Soft Skills
• Strong analytical, documentation, and problem-solving abilities
• Effective stakeholder engagement and facilitation skills
• Clear communication across business and technical audiences
• Ability to manage multiple priorities under tight timelines
• Leadership and mentoring skills to guide junior analysts or project teams