Urgent Hiring

INO LLC, a social media marketing agency based in the US is seeking for are seeking qualified candidates with a background on drop shipping for the position of Customer Care Representative. In this Ecommerce and Pre-sales and After-sales role, you will be a primary contact by phone, email or chat for customer inquiries about our products and brand.

DUTIES AND RESPONSIBILITIES
A Customer Care Representative, whether in pre-sales or after-sales, plays a crucial role in ensuring customer satisfaction and building positive relationships with clients.

We are looking for individuals who are willing to give his or her all and be part of a team. You will be put in an environment that will lead you on the path of success and give you to gain experience with e-commerce marketing.

We believe teamwork makes the dream work. We empower one another. We strive for excellence in everything we do.


A Customer Care Representative, whether in pre-sales or after-sales, plays a crucial role in ensuring customer satisfaction and building positive relationships with clients. Here are the job responsibilities for both pre-sales and after-sales customer care roles:

Pre-Sales Customer Care Representative:
1. Product Knowledge: Gain a deep understanding of the products or services offered by the company to effectively communicate their features and benefits to potential customers.
2. Customer Communication: Interact with prospective customers through various channels, such as phone calls, emails, or online chats, to provide information, answer inquiries, and address concerns.
3. Lead Qualification: Qualify leads by assessing their needs, interests, and budget constraints to determine the suitability of the product or service.
4. Product Demonstrations: Conduct product demonstrations or presentations to showcase key features and advantages, helping customers make informed decisions.
5. Sales Support: Collaborate with the sales team to provide support in the sales process, such as preparing quotes, handling objections, and facilitating a smooth transition from pre-sales to sales.
6. Customer Relationship Building: Build and maintain positive relationships with potential customers, understanding their requirements and providing a personalized experience.
7. Feedback Collection: Gather feedback from potential customers to identify areas for improvement in products or services and communicate this feedback to the relevant teams.


After-Sales Customer Care Representative:
1. Order Processing: Assist customers in placing orders, processing transactions, and ensuring accurate order fulfillment.
2. Issue Resolution: Address and resolve complex customer concerns, complaints, or issues related to products, services, or transactions in a timely and effective manner.
3. Technical Support: Provide technical assistance to customers who may encounter difficulties with products, offering troubleshooting guidance and solutions.
4. Returns and Exchanges: Handle return and exchange requests, ensuring adherence to company policies and procedures.
5. Post-Purchase Follow-Up: Conduct follow-up calls or communications to ensure customer satisfaction after the purchase, addressing any additional questions or concerns.
6. Billing and Payment Support: Assist customers with billing inquiries, payment processing, and invoice-related concerns.
7.Cross-Selling and Up-Selling: Identify opportunities for cross-selling or up-selling additional products or services based on customer needs and preferences.
8. Customer Education: Provide information and resources to help customers maximize the value of their purchase, including user guides, tutorials, and tips.
9. Feedback Collection: Gather feedback from customers about their post-purchase experience and convey insights to relevant departments for continuous improvement.
10. Record Keeping: Maintain accurate and detailed records of customer interactions, issues, and resolutions for future reference and analysis.


A GOOD TEAMPLAYER
Collaborate with various internal departments such as sales, marketing, and product development to meet the customer's needs in line with the company policy.

JOB QUALIFICATIONS
1. Graduate of any 4 year course.
2.With experience of one year in BPO Industry. Longer work experience would be better.
3. Good communication skills verbal and written.
4. Advanced skills in Microsoft Office, Excel is a must
5. Ability to effectively engage and build relationships with customers.
6. Strong attention to detail and an ability to maintain confidentiality.
7. Follow instructions well
8. Good team player
9. Strong organizational and analytical skills.
10. Proficient in using office software, including spreadsheets and databases.

WORK SCHEDULE AND SETUP: (Schedule may vary depending on business needs)
- 8 hours per day & 1 hour lunch break (PH Time)
- Hybrid Work Set up
- 3 days RTO and 2 Days WFH ( Alternate week)

Salary Range: 18,000 - 22,000