CSR Customer Service Representative

2 months ago


Biñan, Philippines Enigma Software Solutions, Inc. Full time

JOB DISCRIPTIONPosition : CSR/PaymentDepartment: OperationsReports to : CSR SupervisorWork Location: Biñan City, Laguna, PhilippinesEmployment Status: Probationary (6) monthsQUALIFICATIONS/CRITERIA•At least college level education•Minimum of (6) months of experience in a related position•Ability to work well under pressure and meet tight deadlines•Strong problem-solving skills•Exceptional organizational and time management skills•High attention to detail.•Proficiency in tools like MS Office (Excel, Word) or Google Sheets.•Typing Skills and Accuracy. RESPONSIBILITIES & DUTIES•Identify and correct errors or discrepancies. •Ensuring the accuracy of the entered data. •Updating outdated information in systems.•Conduct performance evaluations for CSR under the shift and provide constructive feedback.•Creating reports or summaries based on the data entered.•Handle escalated customer complaints or issues.•Monitor customer interactions (e.g., calls, chats, emails) to ensure quality and adherence to protocols.•Send reports to CSR Supervisor •Additional task instructed by the Operations Department Heads



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