Customer Success

3 weeks ago

Taguig, Philippines HRTX Full time

Job Description: We are looking for an Accounts Specialist / Customer Success Representative to join our growing team. This role is ideal for someone who is passionate about helping others, thrives in a dynamic environment, and enjoys the challenge of building scalable operations from the ground up. As part of the Customer Success team, you will play a crucial role in matching qualified candidates with potential employers by providing tailored support to both job seekers and businesses. Your primary responsibility will be to drive successful job placements by maintaining strong relationships with both sides of the hiring process. Key Responsibilities: Job Seeker Support: Recommend suitable opportunities to candidates and emphasize job listing benefitsReview candidate resumes and profiles to align them with available job openingsHelp job seekers improve their profiles and resumes for better fitCommunicate employer expectations clearly and prepare candidates for interviews Employer Support: Understand employer needs and provide tailored candidate recommendationsMaintain and build strong relationships with employer partnersCoordinate interviews and ensure a smooth hiring processPromote job posting effectiveness and advise employers on best practicesEncourage employer retention and account expansion by identifying hiring needs Operations & Metrics: Conduct outreach via phone, email, and SMSTrack key hiring metrics such as interview-to-offer ratios and lead conversionsMeet business KPIs including placement targets and client engagement goals Qualifications: Minimum of 3 years of contact center experience (voice or mixed), preferably in a B2B sales or SaaS-related customer care environmentAt least 1-year tenure in any role within the last 2 yearsStrong communication and interpersonal skills in EnglishSelf-motivated and adaptable with a startup mindsetAbility to manage tasks independently and handle multiple tools or systems Preferred Qualifications: 3+ years of B2B sales or SaaS customer success experienceFamiliarity with SaaS tools and platformsProven experience in selling or supporting SaaS-based solutions

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