Reporting and Technology Expert

5 days ago

Manila, Philippines Neksjob Full time

Job Desciption:- Facilitates BFSI training for employees on all aspects of client projects (new hire, progression and enhancement training)- Develops curriculum to support classroom training and alternative training- Provides feedback on existing curriculum for training improvements- Develops non-classroom communication and training materials- Analyze course materials and learner information- Assure preparation of the instructional site- Establish and maintain instructor credibility- Manage the learning environment- Demonstrate effective communication skills- Demonstrate effective presentation skills- Demonstrate effective questioning skills and techniques- Respond appropriately to learners needs for clarification or feedback- Provide positive reinforcement and motivational incentives- Use instructional methods appropriately- Use media effectively- Evaluate learner performance- Evaluate delivery of instruction- Report evaluation information- Assesses class and individual agent level performance- Demonstrates patience with all types of learners- Coaches employees one on one- Conducts pre and post training surveys where applicable- Works with supervisors to address employee performance gaps- Participates in client interaction (includes effective curriculum feedback and client visits)- Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community- Performs other related duties and assignments as required and as assigned by supervisor or managerRequired Skills:- Strong BFSI experience- Highly self-motivated; able to work well with little or no supervision- Very Creative, Resourceful, Reliant and Committed- Values: Integrity, Professionalism and Teamwork- Excellent written and verbal communication skills- Strong Leadership Skills- Strong Time-Management and Organizing skills- Strong Facilitation and Presentation Skills and has the ability to assess and provide feedback- 1 year Adult Education Experience Required- Can multi-task and can adapt and change to various roles and responsibilities- College Degree earned from a reputable institution- Flexible schedule. Able to work night shift.- 1 Year Call center Experience./ Outbound and Inbound experience preferred.- 6 months previous customer service experience and strong BFSI experience- Excellent written and verbal communication skills consistent with North American business standards.- Must have availability to work various shifts influenced by current business needs.- Willingness to travel.- Computer proficient.

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