Mandarin Bilingual
1 week ago
Role Overview: As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers exceptional service, achieves performance targets, and maintains a positive and motivated work environment. This role requires Chinese (Mandarin) and English bilingual proficiency to effectively support both team members and clients. 1. Performance Coaching: Track agent performance, deliver regular feedback, and conduct evaluations. Provide targeted coaching to support growth and recognize achievements to boost morale. 2. Leadership & Support: Promote a positive team environment and resolve conflicts or concerns professionally. Manage escalated customer issues with empathy and efficiency. 3. Process Optimization: Identify ways to improve team efficiency and service quality. Partner with training teams to support ongoing agent development and communicate client updates promptly. 4. Communication & Reporting: Maintain clear communication with agents and management. Provide performance reports and ensure client expectations are met through regular feedback and collaboration. Qualifications: 1. Proven experience in a customer service or BPO leadership role. 2. Fluency in both Mandarin Chinese and English (spoken and written) is required. 3. Exceptional communication and interpersonal skills. 4. Strong problem-solving and decision-making abilities. 5. Experience in the restaurant industry or order taking is preferred. 6. Passion for coaching and developing others. 7. Ability to multitask and prioritize effectively in a fast-paced environment.
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Mandarin Bilingual
2 weeks ago
Taguig, Philippines HR TechX Corp. Full timeWe are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role. Depending on your expertise, you may manage frontline teams, lead service quality initiatives, or oversee day-to-day IT operations. This position requires a balance of language fluency, technical insight, and people management or...
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Taguig, National Capital Region, Philippines People Matter PH Full time ₱720,000 - ₱1,080,000 per yearWe are seeking a Mandarin-English bilingual Outbound Sales Representative to join our team. The role involves reaching out to prospective and existing clients, introducing products and services, and driving sales conversions. The candidate will manage customer relationships, handle inquiries in Mandarin and English, and ensure excellent service throughout...
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Mandarin Bilingual
1 week ago
Taguig, Philippines HRTX Full timeRole Overview: As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers exceptional service, achieves performance targets, and maintains a positive and motivated work environment. This role requires Chinese (Mandarin) and English bilingual...
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Human Resources Business Partner- Bilingual
4 days ago
Taguig, Philippines Careers at IGO Digital Full timeHuman Resources Business Partner- Bilingual Direct message the job poster from Careers at IGO Digital The Bilingual CEO Office Manager cum HRBP plays a dual strategic and administrative role serving as the central link between the CEO’s office, department heads, and the HR division. This position ensures the smooth execution of executive operations,...
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Mandarin Bilingual
1 week ago
Taguig, Philippines HRTX Full timeRole Overview: The role involves providing medical information to healthcare professionals across the APAC region in Mandarin Chinese. Responsibilities include handling inquiries related to drug intake, adverse effects, and adverse events reporting via phone calls. Start date: As soon as possible, with a target of no later than June. Candidate Requirements:...
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Looking for Bilingual Speaker
2 weeks ago
Taguig, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time ₱480,000 - ₱720,000 per yearBILINGUAL CUSTOMER SUPPORT ROLESWe are hiring bilingual customer experts for various accounts in Quezon City, Pasig, Makati, and Taguig. These roles are onsite and offer competitive salary packages based on experience.1. Japanese Customer ExpertLocation:Eastwood, Quezon City (Fraud Detection Account)Silver City, Pasig (Search Engine Account)Work Setup &...
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Mandarin Bilingual
1 week ago
Taguig, Philippines HRTX Full timeRole Overview: The role involves providing medical information to healthcare professionals across the APAC region in Mandarin Chinese. Responsibilities include handling inquiries related to drug intake, adverse effects, and adverse events reporting via phone calls. Start date: As soon as possible, with a target of no later than June. Candidate Requirements:...
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Taguig, National Capital Region, Philippines Magic Full time $36,480 per yearDepartment:Support & LeadershipLocation:PhilippinesCompensation:$7.00 / hourDescriptionAbout the ClientOur client is a US-based online education company serving K–12 and test-prep students and their families worldwide. They deliver live, small-group and 1:1 classes led by expert instructors, supported by a high-touch customer service team. They are scaling...
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Mandarin Bilingual
2 weeks ago
Taguig, Philippines HRTX Full timeResponsibilities Engage with Mandarin-speaking customers through calls, chat, or email to promote and sell company products or services. Identify client needs, recommend suitable solutions, and close sales opportunities effectively. Maintain accurate records of customer interactions and transactions in CRM tools or company systems. Build and maintain strong...
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Human Resources Business Partner- Bilingual
7 days ago
Taguig, National Capital Region, Philippines Careers at IGO Digital Full timeJob descriptionThe Bilingual CEO Office Manager cum HRBP plays a dual strategic and administrative role serving as the central link between the CEO's office, department heads, and the HR division. This position ensures the smooth execution of executive operations, oversees office administration, and supports the CEO in driving organizational culture, people...