Technical Support Representative

4 weeks ago

Davao City, Philippines OnseSource Global Full time

Key Responsibilities:
● Provide onsite technical support for software, hardware, and basic networking issues
within a fintech environment.
● Actively listen to users, identify root causes, and offer clear, specific solutions.
● Communicate technical information in a simple, easy-to-understand way across different
channels (call, chat, email).
● Use internal resources and documentation effectively for troubleshooting and user
guidance.
● Think critically and creatively when standard fixes don’t resolve the issue; escalate when
needed.
● Accurately document all interactions, troubleshooting steps, and outcomes, especially
when working on system transactions or account-related activities.
● Stay current with updates, tools, and support procedures to ensure efficient and modern
tech service delivery.
● Collaborate with cross-functional teams to resolve technical issues and improve the end-
user experience.

Qualifications:
● Minimum 3 years of technical support experience.
● Strong technical troubleshooting skills with experience resolving complex application or
user-facing technical issues across various tools and platforms.
● Excellent communication skills—clear, direct, and user-friendly.
● High attention to detail and accuracy, especially in documentation and working with
financial tech systems.
● Fast learner with a proactive attitude toward continuous improvement and technology
updates.
● Ability to work both independently and within a team environment.

Preferred (Not Required):
● Familiarity with fintech platforms or enterprise support environments.
● Experience with ticketing systems.

  • Technical Support Representative

    6 days ago

    Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full time

    As a technical support representative, you will be responsible for handling customer inquiries and technical issues through both email and phone support. Tasks include troubleshooting internet or service-related problems, guiding customers through basic to intermediate technical steps, escalating unresolved concerns, and ensuring timely and accurate...

  • Technical Support Representative

    4 days ago

    Davao City, Philippines Sixeleven Global Services & Solutions, Inc. Full time

    As a technical support representative, you will be responsible for handling customer inquiries and technical issues through both email and phone support. Tasks include troubleshooting internet or service-related problems, guiding customers through basic to intermediate technical steps, escalating unresolved concerns, and ensuring timely and accurate...

  • Technical Support Representative with Relocation Package

    4 weeks ago

    Davao City, Philippines Talent Outsourcing Channel Solutions Full time

    We are looking for Technical Support Representatives Place of Work: Davao City (Fully Onsite) Compensation: 40,000 Qualifications: • 1-2 years Technical Support Representative Experience (SaaS) • Knowledgeable in Software as a Service • 1-year BPO experience (Call Handling) • Willing to work in Davao City We are offering Relocation Package for...

  • Technical Support Representative with Relocation Package

    3 days ago

    Davao City, Philippines Talent Outsourcing Channel Solutions Full time

    We are looking for Technical Support Representatives Place of Work: Davao City (Fully Onsite) Compensation: 40,000 Qualifications: • 1-2 years Technical Support Representative Experience (SaaS) • Knowledgeable in Software as a Service • 1-year BPO experience (Call Handling) • Willing to work in Davao City We are offering Relocation Package for...

  • Technical Support Representative I

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines GOODMAN SUPPORT SERVICES INC. Full time ₱250,000 - ₱500,000 per year

    Functional Overview:As a Technical Support Representative, you will serve as the first line of defense in maintaining service reliability and operational performance across network, application, and infrastructure layers. You will be responsible for monitoring systems, detecting service issues, performing initial triage, and escalating to the appropriate...

  • Technical Support Representative with Relocation Package

    3 days ago

    Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    About the role Talent Outsourcing Channel Solutions is seeking a passionate Technical Support Representative to join our team and provide exceptional customer service to our HEALTHCARE account. This is a full-time role based in Davao City, Davao del Sur. As a Technical Support Representative, you will be responsible for delivering efficient and effective...

  • Technical Support Representative

    2 weeks ago

    Davao City, Davao, Philippines Full Potential Solutions Full time ₱30,000 - ₱60,000 per year

    About UsFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Technical Support Representative for VoIP

    2 weeks ago

    Davao City, Davao, Philippines 8 Ventures Network Pte Ltd Full time ₱20,000 - ₱60,000 per year

    Responsibilities:Provide technical support to customers via phone, email, or chat regarding VoIP services, including configuration, troubleshooting, and problem resolution.Diagnose and resolve technical hardware and software issues related to VoIP equipment and applications.Document all support interactions and troubleshooting steps in our ticketing system...

  • Technical Support Representative

    3 weeks ago

    Davao City, Philippines Santaisabel Full time

    Technical Support Representative (Davao City) Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma on any course. Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent. Responsibilities Handle all incoming phone calls with courtesy and professionalism. Answer inbound...

  • Technical Support Representative

    3 weeks ago

    Davao City, Philippines Jocson College Inc. Full time

    Technical Support Representative (Davao City) Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma on any course. Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent. Responsibilities Core Responsibilities: Handle all incoming phone calls with courtesy and...