Pioneer Travel Account with 50K Retention Bonus

3 months ago


Taguig, Philippines Sutherland Full time

Be the Key to Seamless Travel Reservations WorldwideYou are joining Sutherland as a Customer Service Associate for our Travel account in Taguig, and you’ll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless travel experience.If you’re passionate about travel and hospitality, work with industry experts to showcase your skills and make a global impact. Help travelers enjoy a seamless experience from reservation to their destination and turn your passion into reality KEY RESPONSIBILITIES:Handle inquiries and requests for itinerary changes pre- and post-ticketingAddress technical questions about booking travel and navigate various tools (Sabre, CRM, etc.)Manage escalations and assist in seat assignmentsDocument all actions in reservation and GDS systemsProcess ticket exchanges, refunds, and create airline reservations (PNRs) in SabreSupport Travel Partners and guests in making arrangements and coordinate hotel accommodations as neededHandle overflow calls for guests experiencing flight irregularitiesMINIMUM QUALIFICATIONS:At least a High School graduateAt least 1 year of BPO experience Prior working knowledge of Sabre (minimum of 2 years)Proficient in policies, procedures, and complaint managementStrong problem-solving and logical thinking skillsAbility to communicate professionally and empathetically in a multicultural environmentKnowledge of airline fare rules and ability to read technical informationCapable of composing professional correspondence with proper business etiquetteWHAT WE OFFER:Competitive compensation packagePaid trainingDay 1 HMOLife insurancePaid time-offSick leave conversionEnrich program (Educational support for employees)Annual performance-based merit increaseEmployee recognitionProfessional developmentEmployee Referral ProgramAll mandatory statutory benefitsEqual employment opportunityCareer advancement opportunities



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