Pioneer Travel Account with 50K Retention Bonus
3 months ago
Be the Key to Seamless Travel Reservations WorldwideYou are joining Sutherland as a Customer Service Associate for our Travel account in Taguig, and you’ll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless travel experience.If you’re passionate about travel and hospitality, work with industry experts to showcase your skills and make a global impact. Help travelers enjoy a seamless experience from reservation to their destination and turn your passion into reality KEY RESPONSIBILITIES:Handle inquiries and requests for itinerary changes pre- and post-ticketingAddress technical questions about booking travel and navigate various tools (Sabre, CRM, etc.)Manage escalations and assist in seat assignmentsDocument all actions in reservation and GDS systemsProcess ticket exchanges, refunds, and create airline reservations (PNRs) in SabreSupport Travel Partners and guests in making arrangements and coordinate hotel accommodations as neededHandle overflow calls for guests experiencing flight irregularitiesMINIMUM QUALIFICATIONS:At least a High School graduateAt least 1 year of BPO experience Prior working knowledge of Sabre (minimum of 2 years)Proficient in policies, procedures, and complaint managementStrong problem-solving and logical thinking skillsAbility to communicate professionally and empathetically in a multicultural environmentKnowledge of airline fare rules and ability to read technical informationCapable of composing professional correspondence with proper business etiquetteWHAT WE OFFER:Competitive compensation packagePaid trainingDay 1 HMOLife insurancePaid time-offSick leave conversionEnrich program (Educational support for employees)Annual performance-based merit increaseEmployee recognitionProfessional developmentEmployee Referral ProgramAll mandatory statutory benefitsEqual employment opportunityCareer advancement opportunities
-
Pioneer Travel Account with 50K Retention Bonus
3 months ago
Taguig, Philippines Sutherland Full timeBe the Key to Seamless Travel Reservations Worldwide! You are joining Sutherland as a Customer Service Associate for our Travel account in Taguig, and you’ll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless travel experience. If...
-
Pioneer Travel Account with 50K Retention Bonus
3 months ago
Taguig, Philippines Sutherland Full timeBe the Key to Seamless Travel Reservations Worldwide! You are joining Sutherland as a Customer Service Associate for our Travel account in Taguig, and you’ll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless travel experience. If...
-
Customer Service Representative
2 months ago
Taguig, National Capital Region, Philippines Metacom Full timeKey Responsibilities:Resolve client concerns on initial contact, minimizing transfers and ensuring client satisfaction.Employ escalation methods as required to address complex customer issues.Process and maintain accurate records and documents to support customer interactions.Develop a deep understanding of customer expectations through active listening and...
-
Client Services/Customer Success Manager
2 months ago
Taguig, Philippines IOPEX Technologies Philippines - Taguig Full timeWe are looking for awesome and talented Client Services Managers who wants to join our growing #happy@work team! Available roles: • Operations Director • Senior Operations Manager • Operations Manager (Digital Ad ops) • Operations Manager (Technical) • Operations Manager (Healthcare) • Operations Manager (Customer Support) • Assistant...
-
Account Manager | Customer Experience Specialist
4 weeks ago
Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full timeWe are seeking a seasoned Account Manager to join our team at IOPEX Technologies Philippines - Taguig. As a key member of our customer success team, you will be responsible for developing and driving long-term partnerships with our clients to ensure their continued growth and success.About the RoleAs an Account Manager, your primary focus will be on guiding...
-
Travel Associates
2 months ago
Taguig, Philippines Neksjob Corporation Full timeYour day-to-day in a nutshellAnswering incoming calls from customersResolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhy pick...
-
Client Services/Customer Success Manager
2 months ago
Taguig, Philippines IOPEX Technologies Philippines - Taguig Full timeWe are looking for awesome and talented Client Services Managers who wants to join our growing # team! Available roles: • Operations Director • Senior Operations Manager • Operations Manager (Digital Ad ops) • Operations Manager (Technical) • Operations Manager (Healthcare) • Operations Manager (Customer Support) • Assistant Operations...
-
Travel Account
6 days ago
Taguig, Philippines Neksjob Full timeTravel Account - CSR - Up to 25k - Taguig Site - 25k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: College Graduate with Travel...
-
Travel Account
6 days ago
Taguig, Philippines Neksjob Full timeTravel Account - CSR - Up to 25k - Taguig Site - 25k Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: College Graduate with Travel...
-
Travel Associates
2 months ago
Taguig City, Philippines Neksjob Corporation Full timeYour day-to-day in a nutshell Answering incoming calls from customers Resolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely manner Utilizing various client-based tools and applications for customer management and servicing Providing cutting-edge service in a friendly, confident and knowledgeable...
-
Travel Associates
2 months ago
Taguig City, Philippines Neksjob Corporation Full timeYour day-to-day in a nutshell Answering incoming calls from customers Resolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely manner Utilizing various client-based tools and applications for customer management and servicing Providing cutting-edge service in a friendly, confident and knowledgeable...
-
Travel Account
6 days ago
Taguig, Philippines Neksjob Full timeDuties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications: College Graduate with Travel Experience(Or) At least HS Grad (old curriculum) / SHS Grad...
-
Call Center Agents for Travel Account
3 months ago
Taguig, Philippines Neksjob Full timeDuties/Responsibilities:Customer service, problem-solving, and ensuring client pleasure are call center agents' main responsibilities. They therefore need essential talents that allow them to engage with customers in a range of situations.Qualifications:At least high school graduate (K-12) With minimum of 3 months Call Center Experience under TRAVEL Account...
-
Operations Coach/ Team Lead
2 months ago
Taguig, Philippines IOPEX Technologies Philippines - Taguig Full timeGrab the opportunity, achieve your highest potential with iOPEX Technologies! We are looking for awesome and talented leaders for our growing #happy@work team! Requirement: • Should have at least 1 year of relevant experience as a Team Lead on a BPO set up • Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City,...
-
Travel Account
6 days ago
Taguig, Philippines Neksjob Full timeDuties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: College Graduate with Travel Experience (Or) At least HS Grad (old curriculum) / SHS...
-
Call Center Agents for Travel Account
3 months ago
Taguig, Philippines Neksjob Full timeDuties/Responsibilities: Customer service, problem-solving, and ensuring client pleasure are call center agents' main responsibilities. They therefore need essential talents that allow them to engage with customers in a range of situations. Qualifications: At least high school graduate (K-12) With minimum of 3 months Call Center Experience under TRAVEL...
-
Travel Account
6 days ago
Taguig, Philippines Neksjob Full timeDuties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Qualifications: College Graduate with Travel Experience (Or) At least HS Grad (old curriculum) / SHS...
-
Call Center Agents for Travel Account
3 months ago
Taguig, Philippines Neksjob Full timeDuties/Responsibilities: Customer service, problem-solving, and ensuring client pleasure are call center agents' main responsibilities. They therefore need essential talents that allow them to engage with customers in a range of situations. Qualifications: At least high school graduate (K-12) With minimum of 3 months Call Center Experience under TRAVEL...
-
Taguig, Philippines NEZDA Technologies, Inc. Full timeWe are hiring Customer Service Representatives to work in BGC site!Location: BGC, Taguig CityAccount: Local Account (Blended: Email, Calls, Chat Support)Salary Package: 20,500 Package w/ Performance incentives and 20K Signing Bonus!Qualification:- Applicant must be a PERMANENT RESIDENT in the Philippines.- SHS graduates are welcome to apply- with 1yr BPO exp...
-
Operations Coach/ Team Lead
2 months ago
Taguig, Philippines IOPEX Technologies Philippines - Taguig Full timeGrab the opportunity, achieve your highest potential with iOPEX Technologies! We are looking for awesome and talented leaders for our growing # team! Requirement: • Should have at least 1 year of relevant experience as a Team Lead on a BPO set up • Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City,...