Online Support Agent

4 weeks ago

Quezon City, Philippines Sapient Global Services Full time

Easy, no-hassle and Fast One-day Hiring process Earn up to 25k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Sites This is for urgent hiring, don’t miss this opportunity and Apply Now

Responsibilities:
• Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
• Provide accurate information and solutions related to products, services, or account issues.
• Resolve concerns efficiently while maintaining a courteous and helpful tone.
• Document all interactions and update customer records accurately.
• Coordinate with internal teams to ensure smooth issue resolution.
• Maintain high standards in written communication and meet service quality metrics.


Qualifications:
• At least a high school diploma or equivalent; college-level education is a plus
• Strong written English communication skills with excellent grammar and spelling
• Previous experience in chat or email support is preferred but not required
• Customer-focused attitude with strong problem-solving and critical-thinking skills
• Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms)
• Ability to multitask and manage time effectively in a fast-paced environment


Our Awesome Benefits:
• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Life Insurance & Retirement Plan for qualified team members


BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let’s talk about how we can help you. Apply today

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