
Technical Support Agent
1 week ago
COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients
Position: Technical Support Agent
Company Industry: IT Company
Work Location: MOA Pasay City
Work Schedule: Night Shift (1x-2x a month RTO)
Salary: Php 30,000 - Php 40,000 gross
Work Set Up: Hybrid Setup
JOB REQUIREMENTS:
Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience)
Strong English communication skills (verbal and written)
Experience in technical support, troubleshooting, or customer service preferred
Knowledge of basic networking, operating systems, and common software applications
Ability to work in shifting schedules and handle multiple tasks effectively
JOB RESPONSIBILITIES
Provide technical assistance and support to clients via phone, email, or chat
Troubleshoot hardware, software, and network-related issues
Document issues and resolutions accurately in the system
Escalate complex problems to higher-level support when necessary
Ensure excellent customer service and maintain client satisfaction
RECRUITMENT PROCESS: (ONLINE)
Hr Interview
Technical Assessment
Hiring Manager Interview
Job offer
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