Team Lead

19 hours ago

Cebu City, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a travel call center team lead to work on-site either in F. Cabahug St. or Cebu IT Park. The pre-screening interview will be done over-the-phone. About the job Team Lead - Travel Account (Cebu) Work set-up: Onsite Shift Schedule: Rotational (24/7) | No Fixed Day Off Roles and Responsibilities: Responsible for managing team of associates Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customers needs Motivating associates through effective management, career development and implementation of reporting mechanisms Liaison with other areas of the company affecting technical support. One on One Relationship management Analysis of reports including process dashboards and team performance reports. Qualifications: Undergraduates/Graduates with 2 to 3 years of work experience as a Team Leader Should have patience and not be overawed by difficult situations Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with good problem solving approach. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers

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