Call Center RTA/WFM
4 weeks ago
About the Position: RTA/WFM (Clark) | Onsite
Benefits:
- HMO coverage for the employee and two dependents (from Day 1)
- Quarterly performance bonuses
- Excellent career growth opportunities
- 15% Night Differential
- 24 leave days annually
Qualifications:
- Bachelors degree in any field.
- At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments.
- Experience with scheduling, capacity planning, forecasting, and reporting.
- Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or similar is a plus.
- Strong proficiency in MS Office, especially Excel.
- Demonstrates initiative, strong follow-through, excellent organizational skills, and attention to detail.
- Flexible, able to follow instructions, and capable of managing multiple tasks efficiently.
- Good analytical skills and sound decision-making abilities.
- Client-focused with excellent listening, empathy, rapport-building, and verbal and written communication skills.
- Upholds high standards of ethics and integrity.
- Willing to work in rotating schedules.
- Able to work onsite in Clark, Pampanga.
- Available to start immediately.
Responsibilities:
- Ensure the workforce of business partners is optimally staffed by developing forecast and staffing models, providing analytical support for business initiatives and market conditions, and making recommendations to support business decisions.
- Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities.
- Build strong relationships with business partners, proactively communicating trends or concerns and offering data-supported recommendations.
- Collaborate with business partners to identify upcoming initiatives or changes affecting volumes or staffing; assess how shifts in business drivers will impact staffing needs.
- Develop volume forecasts for inbound contact center or processing departments; maintain and update models using standard and advanced statistical techniques.
- Continuously evaluate staffing drivers such as volume, handle time, shrinkage, and occupancy against plans; inform the business of any variances and recommend necessary actions.
-
Call Center RTA/WFM
2 days ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: RTA/WFM (Clark) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent career growth opportunities - 15% Night Differential - 24 leave days annually Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably...
-
RTA/WFM Specialist
6 days ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearAbout the job RTA/WFM (Clark) | Onsite Qualifications: Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong...
-
Senior Associate RTA
4 days ago
Angeles, Philippines TASQ Staffing Solutions Full timeSenior Associate RTA/WFM Clark Pampanga Are you ready to make an impact? TASQ is looking for a Senior Associate RTA/WFM! The pre-screening interview will be done over the phone, so please keep your line open. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential...
-
WFM/RTA Specialist
4 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: RTA/WFM (Clark) | Onsite Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth 15% night differential 24 annual leave days Qualifications: Bachelor's degree in any field At least 3 years of experience in RTA/WFM, preferably within BPO or Shared...
-
WFM/RTA Specialist
2 days ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: RTA/WFM (Clark) | Onsite Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth 15% night differential 24 annual leave days Qualifications: Bachelor's degree in any field At least 3 years of experience in RTA/WFM, preferably within BPO or Shared...
-
Clark | Workforce Supervisor
2 weeks ago
Angeles, Philippines Majorel Full timeOverview Join to apply for the Clark | Workforce Supervisor - WFM role at Majorel . Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust...
-
Clark | Workforce Supervisor
3 weeks ago
Angeles, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...
-
MIS Specialist
1 week ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...
-
MIS Specialist
1 week ago
Angeles, Philippines TASQ Staffing Solutions Full timeTASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...
-
MIS Specialist
1 week ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...
