Current jobs related to Senior Associate RTA - Angeles - TASQ Staffing Solutions
-
Lead- Real Time Analyst
3 weeks ago
Angeles City, Central Luzon, Philippines Sutherland Full timeOverviewSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous,...
-
Senior Audit Associate
4 days ago
Angeles, Philippines GR8 Deal Two, LLC Full timeOverview GR8 is a collaboration and partnership forged by the Top 100 CPA firms in the United States with the objective of coming together and redefining how talent acquisition best practices can provide additional value to our partners. We believe that there is a huge pool of talent outside of the US with our objective being gather these talented...
-
Supervisor - Real Time Analyst
6 days ago
Angeles, Philippines Sutherland Full timeCompany Description Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job...
-
Supervisor - Real Time Analyst
6 days ago
Angeles, Philippines Sutherland Full timeOverview Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Responsibilities...
-
Workforce Real Time Analyst
2 weeks ago
Angeles City, Central Luzon, Philippines iQor Full timeOverviewProactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers ability to...
-
Supervisor - Real Time Analyst
2 weeks ago
Angeles City, Central Luzon, Philippines Sutherland Full timeOverviewSutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA).We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilitiesMonitor...
-
Support Associate
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱1,100,000 - ₱1,500,000Job Title: Support AssociateWe are seeking a highly organized and detail-oriented Support Associate to join our team. In this role, you will be responsible for coordinating all aspects of vendor and homeowner follow-up to ensure timely and continual progress on every maintenance request.Main Responsibilities:Work Order follow-up with vendors, managers, and...
-
Customer Service Associate
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000We're seeking a skilled Customer Service Associate to join our team.Job DescriptionThis role involves handling customer inquiries, resolving issues, and providing top-notch service. The ideal candidate will possess excellent communication skills, be able to work under pressure, and have a strong attention to detail.ResponsibilitiesHandle customer complaints...
-
Audit Associate
3 weeks ago
Angeles City, Central Luzon, Philippines Titanium Technologies, Inc. Full timeOverviewAre you detail-oriented and curious about how businesses work behind the scenes? We're looking for a Audit Associate to join our team and help us ensure accuracy, compliance, and efficiency across our operations.This is an entry-level role—perfect for someone with a background in business, accounting, or related studies who's eager to learn and...
-
Customer Service Associate
2 weeks ago
Angeles City, Central Luzon, Philippines beBeeCareer Full time ₱3,600,000 - ₱4,800,000Customer Support RoleWe're seeking a skilled professional to join our team as a customer support specialist.This is a remote opportunity that offers the chance to work with a dedicated team and contribute to our mission of revolutionizing global talent expansion.Key ResponsibilitiesProvide exceptional customer service via phone, email, and online...

Senior Associate RTA
2 weeks ago
Senior Associate RTA/WFM Clark Pampanga
Are you ready to make an impact? TASQ is looking for a Senior Associate RTA/WFM
The pre-screening interview will be done over the phone, so please keep your line open.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
Qualifications:
- Bachelor's degree graduate, any field.
- 3 years of RTA/WFM experience, preferably in BPO/shared services.
- Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
- Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
- Has strong knowledge with MS Office Tools (Excel in particular)
- Strong initiative and follow-through; strong organizational skills; detail-oriented.
- Flexibility and ability to follow directions; able to manage multiple tasks effectively; good analytical and strong decision-making skills; client-focused.
- Effective listening, empathy, building rapport, and excellent verbal and written communications.
- Highest standards of ethics and integrity.
- Amenable to working in shifting schedules.
- Amenable to work ONSITE (Clark, Pampanga).
- Able to start ASAP
- IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.
Responsibilities:
- Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
- Provides resource planning oversight to one or more divisional business units; engages as a trusted advisor, anticipating issues and opportunities.
- Builds effective working relationships with business partners; proactively communicates trends or concerns and makes data-supported recommendations.
- Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determines how changes to the drivers of business activities will ultimately affect staffing needs.
- Generates volume forecasts for clients' inbound contact centers and/or processing departments; maintains and updates forecasting models using both standard and advanced statistical techniques.
- Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; creates awareness within the business as needed and makes recommendations for any necessary action.