Call Center RTA/WFM

2 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

About the Position: RTA/WFM (Clark) | Onsite

Benefits:

- HMO coverage for the employee and two dependents (from Day 1)

- Quarterly performance bonuses

- Excellent career growth opportunities

- 15% Night Differential

- 24 leave days annually

Qualifications:

- Bachelors degree in any field.

- At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments.

- Experience with scheduling, capacity planning, forecasting, and reporting.

- Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or similar is a plus.

- Strong proficiency in MS Office, especially Excel.

- Demonstrates initiative, strong follow-through, excellent organizational skills, and attention to detail.

- Flexible, able to follow instructions, and capable of managing multiple tasks efficiently.

- Good analytical skills and sound decision-making abilities.

- Client-focused with excellent listening, empathy, rapport-building, and verbal and written communication skills.

- Upholds high standards of ethics and integrity.

- Willing to work in rotating schedules.

- Able to work onsite in Clark, Pampanga.

- Available to start immediately.

Responsibilities:

- Ensure the workforce of business partners is optimally staffed by developing forecast and staffing models, providing analytical support for business initiatives and market conditions, and making recommendations to support business decisions.

- Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities.

- Build strong relationships with business partners, proactively communicating trends or concerns and offering data-supported recommendations.

- Collaborate with business partners to identify upcoming initiatives or changes affecting volumes or staffing; assess how shifts in business drivers will impact staffing needs.

- Develop volume forecasts for inbound contact center or processing departments; maintain and update models using standard and advanced statistical techniques.

- Continuously evaluate staffing drivers such as volume, handle time, shrinkage, and occupancy against plans; inform the business of any variances and recommend necessary actions.

  • WFM/RTA Specialist

    2 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    Position: RTA/WFM (Clark) | Onsite Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth 15% night differential 24 annual leave days Qualifications: Bachelor's degree in any field At least 3 years of experience in RTA/WFM, preferably within BPO or Shared...

  • RTA/WFM (Clark) | Onsite

    2 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    Qualifications Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in particular)...

  • Clark | Workforce Supervisor

    4 weeks ago

    Angeles, Philippines Majorel Full time

    Overview Join to apply for the Clark | Workforce Supervisor - WFM role at Majorel . Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust...

  • Associate Manager

    2 days ago

    Angeles, Philippines Sutherland Full time

    About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...

  • Associate Manager

    7 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...

  • Associate Manager

    7 days ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year

    Company Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...