Current jobs related to Call Center RTA/WFM - Angeles - TASQ Staffing Solutions
-
Call Center RTA/WFM
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the Position: RTA/WFM (Clark) | Onsite Benefits: - HMO coverage for the employee and two dependents (from Day 1) - Quarterly performance bonuses - Excellent career growth opportunities - 15% Night Differential - 24 leave days annually Qualifications: - Bachelors degree in any field. - At least 3 years of experience in RTA/WFM, preferably...
-
WFM/RTA Specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timePosition: RTA/WFM (Clark) | Onsite Benefits: HMO coverage for the employee and two dependents starting Day 1 Quarterly performance bonuses Excellent opportunities for career growth 15% night differential 24 annual leave days Qualifications: Bachelor's degree in any field At least 3 years of experience in RTA/WFM, preferably within BPO or Shared...
-
RTA/WFM (Clark) | Onsite
4 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeQualifications Bachelor's degree graduate, any field. 3 years of RTA/WFM experience, preferably in BPO/Shared Services. Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus Has strong knowledge with MS Office Tools (Excel in particular)...
-
Clark | Workforce Supervisor
7 days ago
Angeles, Philippines Majorel Full timeOverview Join to apply for the Clark | Workforce Supervisor - WFM role at Majorel . Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust...
-
Clark | Workforce Supervisor
2 weeks ago
Angeles, Philippines Majorel Full timeWe design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential...
-
WFM Workforce Analyst
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeShift: Shifting schedules Setup: Onsite in Clark, Pampanga Requirements: ⦁ Bachelor's degree graduate, any field. ⦁ 3 years of MIS/RTA experience, preferably in BPO/Shared Services. ⦁ Must also be exposed to Scheduling, Capacity planning, Forecasting, and Reporting ⦁ Knowledge of using MIS Scheduling tools (PowerBI, VBA, Macros, Excel) ⦁ Has...
-
Call Center Agent
3 weeks ago
Angeles, Philippines Call Center Full timeWE'RE HIRING: Healthcare Account (Seasonal) SM Clark Pampanga | Virtual Process October Class Looking for a meaningful career in healthcare support? Now’s your chance to be part of a seasonal account where you can make a real difference—while earning a competitive package! We're looking for passionate individuals who can handle customer interactions...
-
MIS/RTA specialist
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job: Process Specialist - MIS/RTA (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/shared services. Must...
-
Clark | Forecasting
4 weeks ago
Angeles, Philippines Majorel Full timeClark | Forecasting & Planning Analyst - WFM Join or sign in to find your next job Join to apply for the Clark | Forecasting & Planning Analyst - WFM role at Majorel Clark | Forecasting & Planning Analyst - WFM 2 months ago Be among the first 25 applicants Join to apply for the Clark | Forecasting & Planning Analyst - WFM role at Majorel We design,...
-
Call Center Workforce Scheduler
14 hours ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job Workforce Scheduler (Clark, Pampanga) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup We need people who can start immediately or who are on their final few days of rendering their resignation. Work Setup: Onsite Shift: Graveyard Schedule The workforce scheduler is expected to understand and may...
Call Center RTA/WFM
4 weeks ago
About the Position: RTA/WFM (Clark) | Onsite
Benefits:
- HMO coverage for the employee and two dependents (from Day 1)
- Quarterly performance bonuses
- Excellent career growth opportunities
- 15% Night Differential
- 24 leave days annually
Qualifications:
- Bachelors degree in any field.
- At least 3 years of experience in RTA/WFM, preferably within BPO or Shared Services environments.
- Experience with scheduling, capacity planning, forecasting, and reporting.
- Familiarity with WFM scheduling tools such as Verint, Genesys, IEX, Aspect, or similar is a plus.
- Strong proficiency in MS Office, especially Excel.
- Demonstrates initiative, strong follow-through, excellent organizational skills, and attention to detail.
- Flexible, able to follow instructions, and capable of managing multiple tasks efficiently.
- Good analytical skills and sound decision-making abilities.
- Client-focused with excellent listening, empathy, rapport-building, and verbal and written communication skills.
- Upholds high standards of ethics and integrity.
- Willing to work in rotating schedules.
- Able to work onsite in Clark, Pampanga.
- Available to start immediately.
Responsibilities:
- Ensure the workforce of business partners is optimally staffed by developing forecast and staffing models, providing analytical support for business initiatives and market conditions, and making recommendations to support business decisions.
- Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities.
- Build strong relationships with business partners, proactively communicating trends or concerns and offering data-supported recommendations.
- Collaborate with business partners to identify upcoming initiatives or changes affecting volumes or staffing; assess how shifts in business drivers will impact staffing needs.
- Develop volume forecasts for inbound contact center or processing departments; maintain and update models using standard and advanced statistical techniques.
- Continuously evaluate staffing drivers such as volume, handle time, shrinkage, and occupancy against plans; inform the business of any variances and recommend necessary actions.
