Client Services Manager

4 weeks ago

Project, Philippines Datablazers Inc. Full time

Role Overview
We are seeking a Client Services Manager to take a lead role in building and managing our new internships division. As the first hire in this team, you will work directly under the guidance of the company directors to establish and manage processes, build strong relationships with overseas clients, and ensure the delivery of excellent service. You will be supported by a junior team member and will play a key role in scaling this new business unit.

Key Responsibilities
• Work with company directors to design and implement processes for the new internships division.
• Manage client onboarding and maintain strong, long-term relationships with overseas companies.
• Serve as the main point of contact for client inquiries, ensuring timely and professional communication.
• Oversee intern placement processes, from client requirement gathering to candidate matching and support.
• Supervise and mentor the junior team member, delegating tasks and providing guidance.
• Prepare client reports, performance updates, and feedback summaries.
• Monitor service quality and continuously improve processes to enhance client satisfaction.
• Collaborate with internal departments (HR, Recruitment, Accounts) to ensure seamless operations.
• Take a proactive role in problem-solving and issue resolution with both clients and interns.
• Support business growth through client retention and service excellence.

Qualifications & Skills
• Proven experience in client services, account management, or operations management (BPO or outsourcing background preferred).
• Strong communication and relationship-building skills with international clients.
• Ability to work independently in a start-up style environment, creating structure and processes where needed.
• People management skills with the ability to coach and supervise junior staff.
• Excellent organizational and problem-solving abilities.
• Comfortable working late shifts (2pm–11pm PH time) to align with international clients.
• Strong attention to detail and commitment to delivering high-quality service.

What We Offer
• Opportunity to be part of a pioneering team shaping a new business line.
• Direct exposure to international clients and industries.
• Competitive salary and benefits package.
• Supportive leadership and a collaborative environment.

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