CSR - Provider Service
2 weeks ago
WE’RE HIRING | CSR – PROVIDER SERVICE
Work Locations:
Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City
Alabang Site: 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City
Work Setup: Hybrid
Work Schedule: Night Shift | Shifting | 2 Days Off
Salary Range: ₱20,675 – ₱22,675
About the Role:
Join our growing team as a Customer Service Representative – Provider Service
You’ll handle client and provider inquiries, deliver excellent customer support, and maintain positive relationships while ensuring timely and accurate responses.
Key Responsibilities:
- Handle customer and provider inquiries confidently through calls or written communication.
- Build and maintain strong client relationships to ensure customer satisfaction.
- Identify opportunities, develop account strategies, and negotiate effective solutions.
- Communicate company policies and brand positioning clearly and professionally.
- Emphasize product/service benefits, discuss terms, and prepare reports using web-based tools or proprietary systems.
- Experience in sales and account management is required (experience in the sports or entertainment industry is a plus).
Qualifications:
- Minimum 1 year of international voice account experience.
- Completed at least 2 years in college.
- Excellent English communication skills (verbal and written).
- Must be willing to work onsite and amenable to shifting schedules.
What’s in It for You:
- Competitive salary with monthly performance incentives.
- Meal and other allowances.
- Medical and dental coverage for employees.
- HMO coverage for up to three dependents.
- Training and career development programs to help you grow.
Build your career in the BPO industry with one of the top teams in provider services
Apply now and experience a supportive, rewarding work environment where your growth matters.
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